Xperience Days — rude customer service
I just got off the phone with one of Xperience Days customer service representatives and she was not very helpful and in fact was very rude and ###. She was taking a very impatient tone with me when I am the one who is hassled by all of this.
We mailed back our gift card that we purchased be exchanged back in June and have not gotten a notification at all so we checked on the USPS tracking number [protected] 7447) and it said: "We attempted to deliver your item at 11:28 am on June 29, 2010 in HOBOKEN, NJ 07030 and a notice was left. No further information is available for this item. "
The Xperience Days representative said that they did not receive any notifications whatsoever and left it at that. She said that it isn't possible that the postal service left a notification because they dont have it that. So am I to think that the postal service is giving me the wrong information? Could it not be possible that someone from Xperience days' end made an error? Instead of saying she would look into it, she was very dismissive and basically sent the message: not our problem, not our money, go figure it out yourself!
I am VERY disappointed with the level of service that I received and hope that someone NICE to get back to me. But reading the complaint another complaint filed against the, I doubt anyone will respond to my email. I paid money for that gift card and would like to use it. Unfortunatley, looks like I am on my own here.
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