The complaint has been investigated and
resolved to the customer's satisfactionResolved Xavier Photography — Worst experience ever
resolved to the customer's satisfaction
I had a negative experience with him back in January when he HUNG UP on me for calling him unprofessional for changing a meeting via email rather than a phone call. I had all but forgotten about the guy until today when I received a VM from him at 8 AM upset about some supposed Yelp.com posting that he accused me of writing. He ranted that the post was untruthful, that he hung up on me because he did not want to work with me, and that I needed to "get over it" and remove the post. 1 problem: I DID NOT WRITE THE POST.
He continued to call all morning and left another threatening VM where he informed me that his lawyers would be contacting me and possibly serving papers.
He also proceeded to email me:
I came across your yelp review this morning. I'm shocked to say the
least. I offered you an amazing deal. I kindly asked you to re-schedule,
meet me at noon rather than 10am. Only to give me more time to prepare
for our consultation. I had to drive from Wenatchee that morning. I know
for certain you get your email messages forwarded to you cell phone. Is
it really that un-professional to change a meeting by a couple hours?
I wanted nothing more than to shoot your wedding and offer you an
unbelievable deal. I'm sorry you found it unprofessional to ask for 2
more hours. Because of this you missed out on an amazing deal, that is
not my fault or my wrong doing.
I hope you find the courage to delete that false post. Otherwise my
lawyer will be contacting you very soon.
Lance X. Lusignan
And text message me:
"I did nothing but try to help u. U ignored my message to reschedule. That was ur choice. U r not a client of mine and have no right to yelp. Tell the truth."
"I hung up on you cause I knew ud be hard to work with."
"My lawyer will be contacting u shortly, possibly to serve u papers"
Remember I DID NOT POST ON YELP OR EVER REPLY TO HIS 4 CALLS, 2 VM'S, 3 TEXT MSGS, AND 1 EMAIL (in less than 3 hrs). This incident and all correspondence (which I have saved) was completely unprovoked.
Make up your own mind if you want to work with the guy or even give him your contact information. Yikes.