www.PrepaidGiftBalance.com review: Gift card

I received a gift card as a gift from a friend. This Gift card was purchased from Kroger, Plano, Tx. When I checked the account balance after few days, it had zero balance due to an unauthorized transaction. I reached out to the number given at the back of the card after multiple attempts and they filed a complaint and asked me to wait for 90 days to resolve this issue. I was not provided with any ticket or reference number and i was told calling back that number is the only way to track the issue.