www.buygames.ps review: I didn't get the game

My friend told me that he purchased a game from www.buygames.ps. I have also placed the order and got one confirmation email. However, it was written one day of the delivery, but I didn’t get it. It was completely useless to write to the customer services, because no one responded. I still didn’t get the order and have already placed negative reviews on the website, but the seller didn’t care.