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4.1 54 Reviews

Wunderground Complaints Summary

0 Resolved
7 Unresolved
Our verdict: Engaging with Wunderground at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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Wunderground reviews & complaints 16

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12:00 am EDT

Wunderground Disappointing Experience with Weather Underground

As someone who has relied on Weather Underground for over 15 years, I must say that my recent experiences have been quite disappointing. The 3-10 day forecasts provided are often very inaccurate, leading to frustrating outcomes. It seems like the site prioritizes extreme forecasts to attract views for ad revenue, rather than focusing on accuracy and reliability. What was once a fantastic weather resource has now become unreliable and unreliable. I hope to see improvements in the future to regain trust in their services.

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5:33 pm EDT
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Wunderground WUNDERGROUND UPDATE VS. INTELLICAST.COM

Hey everyone who loved and used wunderground. I have some good news!

Clearly we are not being told by the wunderground folks the actual truth, however, I did note something that may help all those who enjoyed those wunderground 1-10 day GRAPHS.

As we all know Wunderground went TKO about 7 months ago and became totally choppy useless. Not only was the weather unreliable and spotty it is often inaccurate or dead wrong as well as slow as molasses.

As a former wunderground user and as a professional Pilot, I use several weather sources to confirm weather data for the safety of myself and my passengers. Thus, I spend a lot of time scouring the weather and weather disseminating choices. One of the sites I use is Intellicast. www.intellicast.com. Please go here and try it.

Remember those cool graphs on wunderground? Well NEWS FLASH, Intellicast has the EXACT same graphs on their website.

When you go to the home page, type in the location you want to check including an airport.It will come up EXACTLY the SAME way as wunderground once did.

Oddly enough in a little drop down menu, it actually says: Personal Weather Stations brought to you by (none other than) wunderground. I cannot say why after all this time and attempt to communicate with wunderground why wunderground did not simply tell us this or that maybe they sold the platform to Intellicast or what the relationship is but wunderground stuff is CLEARLY over at Intellicast. Rather than being recluse, snide rude and snarky, wunderground could have simply directed the masses to Intellicast.com

So, go to Intellicast.com to get those great weather graphs once employed by wunderground. They are not saying why, just accept the fact they graphs are there and they are great. I hope you'll thank me later.

As an updated caveat, I was in Europe recently. I tried to log onto Intellicast and each time I was forwarded to wunderground, which totally sucked. It did that when I returned to the US. When I cleared out my cache file and cookies this problem went away. Clearly there is some yet to be determined relationship between these two companies and they are not telling us low life plebes what the heck they are doing. So if this happens to you, try and clear out you're cache file and cookies and maybe this will go away because currently, wunderground sucks!

Adios!

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3:02 pm EST
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Wunderground Seems to be the best in the NW and Hawaii

Seems to be the best in the NW and Hawaii. Weather.com / weather channel completely lacks accuracy, they don't even seem to try.

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Is Wunderground legit?

Our verdict: Complaints Board's thorough examination reveals Wunderground as a legitimate entity with notable strengths. Despite a 0% resolution rate on customer complaints, which invites a closer look, Wunderground stands out for its commitment to quality and security. Clients considering Wunderground should delve into its customer service record to gauge compatibility with their expectations.

Wunderground earns 91% level of Trustworthiness

Perfect Trust Endorsement: Wunderground achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for Wunderground. The company provides a physical address, phone number, and 2 emails, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Wunderground has received 8 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.

Wunderground.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Wunderground.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Wunderground.com you are considering visiting, which is associated with Wunderground, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

The domain associated with Wunderground is registered with a high-end registrar, which can be an indicator of the company's commitment to maintaining a secure and reputable online presence.

Wunderground website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.

However ComplaintsBoard has detected that:

  • While Wunderground has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 0% of 7 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • We conducted a search on social media and found several negative reviews related to Wunderground. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
  1. Pros
    1. Accurate weather forecasts
    2. Real-time data updates
    3. User-friendly interface
    4. Expert meteorological insights
    5. Extensive climate archives
  1. Cons
    1. Ad-heavy interface can detract from user experience.
    2. Forecast accuracy can vary by location.
    3. Limited international weather data compared to competitors.
    4. Premium features require subscription.
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Wunderground From doing so bad to so great

How many years went by having trouble just opening the page to finally able to use I can move the mouse about with out stall also.

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Wunderground Is great once again

Used WU prior to it going dark (2019?) and loved it. Recently discovered it's back up and it's better than ever! Spot on for Eagle, tiny town in SE WI.

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Wunderground This website is VERY kickass

This website is VERY kickass. 3-D Radar, Near Rea ltime Lightning tracking, NEXRAD Radar, High Quality Imaging, Historical Tornado History, the list goes on and on. Aside from the fact the website is named after an Domestic Terrorist Organization, then this site is pretty goddamn great.

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Wunderground Four stars is how I USED to feel

What used to be a comprehensive, incredibly useful and user friendly website is now lost somewhere, seemingly without a plan to do anything about it.

Four stars is how I used to feel about Weather Underground.
Now it's just the one star. I hope that it can soon return to the four it then deserved.

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Wunderground Do you want a WU alternative?

The team who created lookr.com is going to build an improved WU alternative that works smoothly - if you want us to. But this requires resources. So we are asking weather enthusiasts - like you - out there, if they would be willing to pay a small price for such a satisfying service.

We are not weather enthusiasts ourselves. But we love webcams. And we have a genuine interest in providing a satisfying service for our users. Now, and in the future. Below you see two sample screenshots of how our new service might look like:

Update:
We have two experienced weather enthusiasts on board in this project to make sure we will go into the right direction. And of course, we will stay in touch through your feedback on how to improve and develop what actually makes sense. For example, we already got feedback that it would be enough to update every 5 seconds for rapid fire, since most weather stations won't be able to update every second (as suggested by our survey before).

Please let us know in this survey, if you are interested in such an improved WU alternative. Thank you.
https://goo.gl/cZ5DNs (Google Survey)

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Wunderground Best source in an emergency (if you have internet available)

Best source in an emergency (if you have internet available) - specifically their NEXRAD animated map.

Why? Because it is "near real time" with almost "google maps" level of granularity on zoom that tells you what is happening near your home and family. Simultaneously, it animates the storms, showing the storm cells (with their type, direction and relative power), and the area covered by the watch/warning from the National Weather service.

There were tornadoes in our area this summer. We found this more relevant and reliable than the tv reports (sporadic and higher level), the local news station websites, and competing weather reporting websites (too high level, or not granular enough). Fortunately, the tornadoes were well to the west and to the east of us, but we would never know for sure watching the news. We avoided being unnecessarily panicked, while having the surety of knowing when we had to pull the trigger to hunker down.

Sometimes the media over-hype storms, which breeds cynicism. Wunderground's tool will help you discern what is real and may well help save your and your family's life.

Only thing better would be an actual real time feed with this level of granularity, but I have not found that yet. If you do, post it in the comments please.

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Wunderground Terrible new design

I always used to check Wunderground every morning for my weather. It was my number one weather site over those other ones like Yahoo weather because it had this amazing, descriptive, clear graph. Graphs are amazing. It WAS amazing, but now it SUCKS.

This morning I got up and went to check Wunderground to see it it would be cloudy today.
Instead, my world exploded.

I can't find anything. The wonderful 10 day graph is no long on the front page, and you have to go around and click through different pages to get to it, which end up taking forever to load.
The entire interface is just cluttered with boxes. SO MANY BOXES. Unnecessary boxes for tonight, tomorrow, tomorrow night, ugh. Personally, I find it easier to understand the temperature quickly if it is more visual, like in a graph. Simply, it goes up, down, or stays the same. Done. Much easier than looking at little numbers and going through your brain to try and figure out the relevance (Don't know about that one. You may have a different opinion, but that is me, personally).
Then there is these little boxes with pollen, air quality, UV index all mixed in there with the temperature and rain. This isn't very organized. What is going on?! The health tab had all the things with HEALTH lined up nicely, with little charts to look at quickly. If you didn't wan't to see any health related things, it was fine. Just don't click on that tab.
It also doesn't seem to be very complete either, because when I click on the heading for pollen and other health-related things, it brings me back to the old health tab. THE HEALTH TAB. WHICH NO LONGER EXISTS. Similar to other features like settings, it still looks like the old design, with blue underlined tabs.
It's like a patched up mess.

Now that I got that out, my final word is:
Wunderground used to be very good. Now it is confusing, cluttered, and slow. I'm sad that I won't be using it anymore, because it is just terrible. I really would like there to be an option to use the older design; in that case, I would gladly come back.

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Wunderground Weather Underground has poor management and is shooting itself in the foot

Third-parties that need to work with and cooperate with Weather Underground have verified to me that WU has poor management. They are out of touch with reality and completely disconnected from their users.

There is one major reason that explains the new layout, which was admitted by a WU staff member: increase the exposure for advertisements

1) Why does it keep reverting back to a weather station that I DO NOT WANT TO USE? If I select Weather Station ABC, STOP GIVING ME WEATHER STATION XYZ. If I want to know the amount of rain for the next 6 hours, STOP SWITCHING OVER TO A DIFFERENT STATION BASED ON MY ISP's LOCATION.

2) Switching to Amazon's servers has created issues with owners of Ambient Weather, Acurite, and other major hardware vendors. This creates random "gaps" in the collected data, which ironically removes high-quality stations from the map. TO THIS DAY Weather Underground has not tried to fix this network issue on their end.

3) Too many clicks, too many tabs, just to get BASIC information: 10-day forecast, hourly forecast, et al. Why is the hourly forecast only available as an eye-straining table format? Why do I have to keep clicking around to load yet another slow page just to view data and forecasts that used to be accessible in a single glance?

4) Mystery information! Where is it grabbing the current UV index from? The station I selected? NOPE! Because when the station is reporting a UVI of 2 on its dashboard, the "Health" section shows me a UVI of 11! Completely absurd and confusing.

5) Slow as molasses. From any computer, any device, any location, any ISP, the web site is much slower now! Sometimes data doesn't even show up unless I refresh the page several times! The gutted Wundermap, which SHOULD be faster and leaner, is now slow as a snail.

6) My settings are not saved, no matter how many times I try, no matter if I'm logged into my account. They always revert back to the default settings. The same is true of the Wundermap.

7) "Gold star" status is meaningless. A poorly setup PWS that reports data for 30 minutes will get a gold star, while a quality PWS that has been consistent and reporting for the past month will not?

8) Marking a location as a "favorite" or "home" is meaningless, as the site will revert you back to an UNWANTED location / PWS based on your ISP or geolocation, or some other "zmw" nonesense. WHEN I PICK A STATION, KEEP ME ON THAT STATION FOR EVERYTHING: rain, forecasts, health, et al.

9) They ruined the Android and iOS apps. Just read the latest reviews on the Google Play Store or the Apple App Store.

10) Jeff Masters? Are you reading this? How about you stop pretending like you don't know that your project, which you co-founded, is going down the toilet? Stop posting on your blog like everything is just great and dandy. How about you bring attention to this and muster the support of the readers of your blog?

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Wunderground The former best weather data app is now the WORST, after November 2019 update

If it's not broke, don't fix it. What was the best data app, is now the worst. The app's best distinguishing data information feature, forecast DAILY PRECIPITATION TOTALS, which no other app had, was entirely removed from the updated app. The app's best distinguishing feature, two SINGLE-view, multi-data summary graph-charts, one daily, the other hourly with additional and more detailed info, was replaced with information scattered over multiple screens and graphs. Numbers were removed and replaced with content-free cutesy graphics.

The prior version had an opening screen with a SIX-day graph-chart of temp and precip-chance, with precip-total, precip chance, temp high/low, wind high, wind direction, & cloud cover/ type above each day. The graph-chart continued four more days with a left-right swipe, and an hourly graph-chart, with detailed info such as wind speed and direction, appeared by touching the day. It used to take about 2-5 seconds to get ten days of almost every bit of useful weather forecast info. It is hard to imagine improving it, since the only improvement would be to add info to the graph-chart, without reducing readability. I could not think of any other weather information that was not already in the graph-chart. The only suggested improvement would be to rotate the screen, so that all ten days of data could be seen, not just six days.

The new update REDUCED the opening graph from SIX days, to THREE days, removed valuable info above each day, and called itself "SMARTER", which is an insult to prior users. The purpose of graphs and charts is to summarize info. Reducing information, without improving some other feature, such as readability, is not making something smarter. Since the prior version was already easily readable by anyone who could read the most simple graph or chart, the only possible improvement would be to somehow add more info, not reduce the info. Scattering the info in a single graph or chart, over multiple screens and multiple graphs and charts is NOT being "SMARTER", as the marketing says. It makes the app UNUSABLE, not "smarter".
The new opening screen, which is a cutesy-graphic of a numberless "speedometer", is a waste of screen space, since it presents no added information, and take up the entire screen. The new "graph" of sunrise/sunset time has no defined y-axis, so is not a "graph". If the y-axis is interpreted as being the angle of the sun over the horizon, the graph contains no information, since the day to day change is imperceptible to the human eye, in a ten-day graph. It's a complete waste of space.

The forecast total daily precipitation has been completely removed from the app. It now presents a 100% chance of rain with a forecast of. 01 inches (e.g., at Palm Springs), as the SAME as a 100% chance of 10 inches of rain (e.g., on top of the mountain above Palm Springs), despite the forecasts being different by a factor of 10,000 in total precipitation.

The customer service responses to my emails were nonresponsive and FALSE, saying "everything" was still in the app. The customer service rep sent me hunting all over the app for data that was no longer in the app. When I pointed this out, they refused to respond.

If you are a user looking for an app with multi-faceted weather data, presented in quickly absorbable single-view graphs and charts, the prior version IS for you, but this updated app is NOT for you. Don't bother to install it. Ignore all the positive reviews, which are for the prior version, which has been completely destroyed. Don't bother to contact their customer service, who will make false statements from boilerplate responses, and have no interest in doing anything other than justifying the destruction of the former best weather data app.

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5:38 am EDT

Wunderground An utter disgrace

It used to be a great and convenient website, I think many people would agree. Now it's probably the worst redesigned website I have ever seen. Why don't they want to drive their designers away? It's just one more company that can't imagine its life without improving anything. It's like a disease. Maybe there is no limit to perfection, but this is not about you, guys.

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2:24 am EDT

Wunderground This site is a total joke!

Ever since they upgraded the site it became absolutely useless. Wunderground is super slow, and it takes forever to load the page!
But that's not the only problem. I signed up for Wunderground to get the latest updates, but instead of useful information I get only spam. I wanted to unsubscribe and I thought that I actually did it, but these spam emails keep coming and I have no idea how to get rid off them.
Contacted Wunderground and their rep told me that I have to unsubscribe if I don't want to get any messages. Well, I did but that did not help. Then he just said "oh well then, there is nothing I could do". Terrible service! This site is a total joke!

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TedHTL
TedHTL
, US
Mar 17, 2019 11:53 pm EDT
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Since March 2017, I've been reporting the attached bugs to WU with no resolution. In a nutshell, wind gusts and temperature are off by 20 mph and 10° respectively between Day and Week view in the WU app. It's impossible to determine which is correct.

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5:39 am EDT

Wunderground They updated the website and it was inconvenient to use it

I used the website www.wunderground.com and it was ok, but they recently have updated the website and I really didn’t like new version. I didn’t like the structure of the website. As well as the weather forecast wasn’t accurate, but it showed weather precisely before. It was strange and I couldn’t explain these changes and differences between new and old versions. I didn’t like it, so I wouldn’t recommend other people to use it.

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7:30 am EDT

Wunderground Junk app and a lot of spam there

I recently downloaded the app from www.wunderground.com. I used it only one week, but I was annoyed by the large quantity of ads and other junk info, which has been posted there. I deleted the app and posted the review on the website, but the moderators deleted it. They posted their own positive reviews. Simply don’t use this website and don’t advise it to your friends.

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Wunderground Customer Reviews Overview

Wunderground, also known as Weather Underground, is a website that provides comprehensive weather information services. It offers real-time weather updates, forecasts, and radar imagery to users globally. The platform includes a network of personal weather stations contributing localized data. Wunderground also features weather-related news, blogs, and a mobile app for on-the-go access to weather data. Its services cater to individuals seeking current weather conditions and forecasts for planning daily activities or travel.

Wunderground In-depth Review

In Summary: Wunderground.com is a comprehensive weather service website that offers detailed weather forecasts, interactive maps, and a wealth of meteorological data. The site is well-designed with a focus on user experience, providing accurate and reliable weather information that caters to both casual users and weather enthusiasts. While the site is ad-supported, the educational content and community features make it a valuable resource for anyone interested in weather patterns and learning more about meteorology.

Website Usability and Design: Wunderground.com boasts a clean and intuitive interface, making navigation straightforward. The layout is well-organized, allowing users to quickly find the weather information they need. Mobile responsiveness is a strong point, ensuring a seamless experience across various devices. The visual appeal of the site is enhanced by the use of vibrant weather icons and interactive maps, contributing to an engaging user experience.

Range of Services: The site excels in providing a wide range of weather-related services. Weather forecasting is detailed, with options to view hourly, daily, and 10-day forecasts. Historical weather data is accessible for those interested in past weather patterns. The weather maps and radar features are interactive and comprehensive, and the personal weather station network is a unique feature that allows users to connect with local weather station data.

Accuracy and Reliability: Wunderground.com is known for its forecast precision, utilizing high-quality data sources to provide accurate weather predictions. The site offers real-time updates, ensuring that users receive the most current weather information available.

User Engagement and Community: Interactive features such as the WunderMap and the ability to contribute to the personal weather station network encourage user participation. The community contributions aspect is strong, with users able to share their own weather reports. Social media presence is active, with regular updates and interactions on various platforms.

Educational Content: The site provides a wealth of weather-related articles and blogs, which are both informative and engaging. Learning resources are available for those who wish to delve deeper into meteorology, and the explanation of meteorological data is clear and accessible to all users.

Customer Support: Customer support options include a comprehensive help and FAQ section. The responsiveness of support is not detailed, but the presence of a user feedback mechanism indicates a commitment to user satisfaction.

Subscription Options and Pricing: Wunderground offers both free and paid features, with membership benefits such as ad-free browsing and enhanced radar options. Pricing transparency is adequate, with clear distinctions between different subscription plans.

Mobile App Experience: The Wunderground mobile app mirrors the website's features and functionality, with a user-friendly interface. It is compatible with a wide range of devices and performs well, offering a convenient way to access weather forecasts on the go.

Advertising and Sponsorship: The site is ad-supported, which can sometimes lead to intrusiveness, but the relevance of advertisements is generally maintained. Sponsorship transparency is not specified, but the site does not appear to mislead users regarding sponsored content.

Privacy and Security: Wunderground.com has a clear data privacy policy and takes user data protection seriously. The cookie and tracking policy is in line with industry standards, ensuring user privacy is respected.

Environmental and Social Responsibility: The site's commitment to sustainability practices, community outreach programs, and educational initiatives is not explicitly detailed, but its educational content does contribute to greater environmental awareness.

Overall Satisfaction: User testimonials and ratings generally reflect high satisfaction with the site's services. Pros include the site's comprehensive weather data and user-friendly design, while cons are minimal, with some users noting the ad intrusiveness. The final verdict is that Wunderground.com is a highly recommended resource for anyone seeking reliable and detailed weather information.

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- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

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- Summarize the main issue with Wunderground in the 'Complaint Title'.

4. Detailing the experience:
- Provide details on key areas to mention in the complaint, such as transactions with the company, nature of the issue, steps taken to resolve it, personal impact, etc.

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- Attach any relevant supporting documents but avoid including sensitive personal data.

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8. Submission process:
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9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Follow these steps to effectively file a complaint with Wunderground on ComplaintsBoard.com.

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