This company called my 83 year old mother and talked her into a vacation package that she thought would allow anyone to go anywhere. Not the case. It is very limited and you need to give a few months notice in many cases. THEN...I find out they called her and sold her a second package in less than six months. There is no one to use these packages. I listened to the tape they have of my mother supposedly agreement to everything the silver tongued devil had to say and there were several times when she was obviously confused but he was talking to her like...honey this and sweetheart that. Really? I've tried to call and state she didn't know what she was purchasing. They won't listen. They said the tape indicates that everything was thoroughly explained. I get it...the first one is over and done but why sell her a second package when if you checked...you can see she hasn't touched the first. THEN...they tried to give her some cruise deal to be sure she was happy. Again...what good is a cruise deal that will never be used? I will continue to push back. She called within three days of this being finalized. I feel 100% that they preyed on my elderly mother. This is such a shame. She can't afford these charges and they don't care. They are lining their pockets at the expense of the elderly and it is disgusting. Once I reviewed it and talked to my mother, they should have refunded the price. If they are so hell bent on good service...they should provide some and compromise. We're willing to keep the original package but want a refund on the second.
Also...the forms they sent her to verify state: "Here at World Wise we have one of the strongest guarantees in the travel business as follows after returning from your first vacation with us if you were not happy with your saving and or vacation we will refund 100% of your original purchase with us." Not exactly grammar experts either but I guess you have to take a trip to get a refund! Seems a bit wasteful to me.