Wondershare Technology Co. review: Yearly early starter plan, add on duration and ai cards

Additional info to the above;
Further, I used the Free Trial plan, and it was the Free Trial Plan that is updated by the renew. But since I bought the Yearly Starter Plan, the Free Trial plan is supposed to be immediately cancelled, thereby not requiring a renew upgrade when the Free Plan expires.
It’s absurd to have the Free Trial plan active the same time the paid early Starter Plan is which is supposed to to be more advance. I think that’s why they bought another Early Starter Plan when the Free Trial is supposed to expire. But how can all these go on when the plan is cancelled few days earlier?

I have used a Google email to log in and the log in process is automated, I didn’t have to manually fill in forms. Once logged in, I cannot bring back the google log in window, so I cannot copy it.
After logging in, the next page displayed account details.
When clicked on account details, the window extended to available programs.
There is no way to go back on the 21/5/25 and copy screen images of video creation and ad on + ai cards. That’s impossible for me. But evidence of purchases showed proof that Yearly Early Start Plan, Add On duration and AI Cards were purchased. I remembered there was a window prompting confirmation of purchase, and activation of programs.
I cancelled the account and subscription after requesting a refund. But another Early Start Plan was purchased on 25/5/25 without my knowledge. It was the Fee Trial plan that I used to create the video. When it failed to finish the video, I purchased the Early Yearly Plan or renew. That should mean I used an advanced program as the Free Trial Plan is cancelled.
But the Early Yearly Plan also failed to complete the 5 second video hence escalated purchases of Add On and AI Cards.
It is not possible to renew a Free Trial Plan that was replaced by paid renew Early Yearly Plan unless the process is faulty or manually forced. And purchasing another Early Yearly Plan when the account and subscription were cancelled is possibly illegal.
It is now added to total refund of USD$156.18. BTW, when I went back looking for answers, I found my account and subscriptions active. I cancelled them again. A few minutes later, I went back and found the account and subscription active again. I noticed every time the window is closed the account reactivated itself. It may be because every time I enter the webpage, I am automatically logged in and activated the account. It is also a fault for automatic activation when the account is cancelled. .

I dont know if Virbo wondershare can recollect the event that I was not able to generate a video. I left without completing the 11 second video. It is unfair for VW to require me to provide a screenshot of the window 7 days ago, is impossible. VW might be able to recollect it if it has storage of usages on 21/5/25 from my account. But its cancelled remember!
I am not able to reproduce an autmatic log in from a google email log in either.
But VW have solid proof of money deducted from my card and no 11 sec video was generated from my account on 21/5/25.

Thanks for pursuing my complaint. I have had replies but it's all over the place, I'm not really sure what's going on. They have talked about refund, and I have only received USD$20 of the total USD$156 purchase so it's far from resolved.