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A payment of £15 was taken from my credit card on 10th January 2023 without authorisation. I bought a radiator online from Plumbworld and was told I could receive a discount on any future purchases. I received an email from completesave after this purchase but when I have tried to open the email I am told it is no longer available. I have tried to find a way to contact this company but have not found a way through to them. I am worried they are going to try and take £15 a month from me. I have been in touch with my credit card company and they say this company will probably keep requesting this payment every month. I would like to remove my details from this company’s records and be refunded the £15 already taken.
Country of complaint: United Kingdom
Desired outcome: My details deleted from their records and the money refunded
Having checked my credit card statements online, I found that there had been a transaction, which I did not know anything about, for £15 per month for a period of 4 consecutive months.
I have reported it to the fraud department of my credit card company and hopeful of a refund.
It would appear the company, wlycompletesavecouk-nyon-, is using less than honest means to extract multiple £15's pm from unsuspecting folk.
I have had the same ammount taken from mine but are unable. to cancel it. I am furious but can't do any more.
I recently noticed on my building society statement that a monthly payment of £15 to 'WLY*COMPLETESAVE.CO.UK Nyon' - a 'Recurring VISA Transaction'.
This had been going on in my case since May.
I went down to my building society to ask them to stop it. The lad there said he could not stop it from there but gave me a number for their 'VISA Disputes' department.
I rang this number from home and the lady stopped the payments. She also gave me a number for 'Completesave.co.uk': [protected] to ring and ask them to refund previous moneys they have taken.
I did this (be nice, they are happy to help) and now within three to five working days these £15 amounts - amounting to a collective £60 in my case - will apparently be refunded to my building society VISA Debit card.
I mentioned to the Completesave lad that I had seen that others were also unaware of having given any consent for these transactions and therefore it seemed to have a whiff of 'scam' about it.
Again; be nice, they will happily stop it all for you.
I think my next step will be to report this to the fraud squad and be hopeful of a refund like the previous person.Thanks.
I have this as well, what is it from? Is it linked to a transaction?
Mine was apparently linked to a Morrisons transaction. I was told this by the lad at my building society. I am not from the United States as apparently stated here alongside my name.
I also noticed that WLY*Completesave.co.uk has been deducting from account £15 secretly without any authorization and my consent. It is purely theft through our data. We were not even informed on our phone. What should I do?
Now they are trying to get my review removed from trust pilot 🙄
Firstly contact your bank or building society's 'card disputes' department and ask them also to stop the payments.
Then ring 'Completesave.co.uk' on: [protected].
Ask them nicely to stop taking these payments from your card and to refund the moneys they have already taken.
From my experience they are happy to help.
Just discovered 4 so far £15 charges to my Account ( whilst Auditing 2023 Bank Statements , there maybe more ). PLEASE HOW DO I GET A REFUND FROM . [ WLY* COMPLETESAVE.CO Nyon CH ]...?
Sincerely
Anthony
+[protected]
SE18 6TZ
After seeing all your comments, I am appauled, I was on Holiday from Canada in the uk, I just noticed on my CC statement that there was a charge for $31.78 I had no Idea who this company was, a little looking up on internet I found out what kind of company they are, SEEMS VERY FRAUDULANT TO ME! I never give out my email or credit card details when I purchase anything. I only recognize a few companies on their web site. One is Denelm. and Train, also Argos.
I did go o Dunelm in Clydebank, but I never gave permission, or my details to the store. second was I did buy a senior Rail pass from BR at Glasgow Central Station. but on their site it mentions Train, which is a website to look up times and to book a train. I did use this to book a trip to Liverpool. again I did use my CC to purchase, but I did not authorize anything else.
typing with virtual assistand, it asked me for myclient number, I did not know I was a client to this company GO2.COMPLETESAVE.CO.UK Nyon CHE, but when I went on the site I logged in with my email and used a password I have used before, and there you go I had an account, telling me I could get my start up bonus when I purchas anything! Virtual also asked me to confirm my email address. I gave it and it could not find it anywhere on her system. so What is going on, I can't cancel through my bank, it has to be the company that cancels... why? I did not authorize.
People beware and check your CC statements. I am back in Canada now, and it is harder to contact them!
thanks for your input
Ann Menzies