WishTrend review: order item black 2pc dress date:2/2 bank paid 2/4 $26.70

I order this 2pc black dress on 2/2/19, my bank (bank of america) paid wish in full on 2/4. I cannot track this item! It doesn't even show in my order history. I am now at a point that I want a full refund. When I text customer service for help I get no responds or it take me in circles. I will again like a full refund. The dress feature on face book the inside dress is a short lace and the jacket is floor length all black.