Winestuff.com — Avoid at any cost guys
I placed an order on their website for glasses with engraving. About a week later, I received an email saying that engraving was not available for that item (even though the website allowed me to order the item with engraving). I promptly sent an email asking them to cancel the order as I didn't want the item without engraving. I got an email back saying the non-engraved items were sent out in the mail already. Then I got a charge on my credit card for the engraved item (engraving cost more than the actual items). Tracking # on the item was then sent to me the next day showing that the item didn't leave their warehouse until the next day. I then called them to get refund for at least the engraving and was told it would take 3 weeks to process the refund. The customer service rep, Sherry, was snotty and unhelpful.