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My husband currently has a $208 balance in his William Hill account that he has not been able to access for a couple of years. He then received an email from them on July 14, 2026, which I've copied below. He contacted their Customer Support as stated below and he still has not heard from anyone. Also, because he's received no response he tried to call yesterday, one phone number kept hanging up on him, the other he was on hold over an hour and finally hung up. We went into a William Hill Sportsbook at Grand Sierra Resort, who is unable to help. They did verify that he would have to call and address this himself, so again today he was on hold 1 hour 20 min's before he talked to a Rep who told him sorry, because his account is in Nevada she couldn't help him, that if a Nevada Rep. is busy the phones go to her overflow, but she can't help. No on is getting back to him so I started a live chat with a Representative (not easy to do!) which I have pictures of. They asked for his user name, birthdate and email, which I provided. Then they asked for his phone #, which I provided. The employee's at the GSR WH sportsbook were able to pull his account up just from his phone #, but they were not able to help him. He had to call himself. So then after waiting on their chat Jessie, who was my Representative, said she couldn't verify his account with the information provided and we had to use an Account Recovery link she sent, but then she immediately disconnected and didn't finish answering my questions. He's used the link provided and has been told they will get back to him in 24 hours.
Dear BRADLEY,
In 60 days, due to Nevada state regulations, we will close your account and remove any remaining funds.
Please note, this will only apply to your Nevada account. If you have other accounts with us, they will not be impacted by this account being inactive.
If you would like your Nevada account to remain open, please contact Customer Support for assistance in reopening your account.
Thank you for being a William Hill customer.
Customer Support Team
Country of complaint: United States
Desired outcome: We have wasted hours trying to resolve this, and I will be spending as many hours letting the internet know about our disgust if this isn't resolved before his account is closed tomorrow.
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