Menu
Wild West Pool Supplies Customer Service Phone, Email, Contacts
Wild West Pool Supplies
reviews

Wild West Pool Supplies
reviews

Learn how the rating is calculated

2.1 15 reviews
Write a review
Table of contents
Verified
The authenticity of the customer service contact information for Wild West Pool Supplies has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Click here to get notifications about new complaints of Wild West Pool Supplies. We promise not to send you any unrelated messages
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Rate your recent experience

Pros and Cons of Wild West Pool Supplies: A Review Breakdown

Wild West Pool Supplies has received a great deal of positive feedback from satisfied customers. Customers have noted the company's excellent customer service, high-quality products, and fast shipping times.

Many customers have commented on the company's wide selection of pool supplies, including chemicals, filters, and accessories. The website is easy to navigate, making it simple to find the right products for any pool owner's needs.

Several reviewers have also praised Wild West Pool Supplies for their competitive pricing, noting that the company offers some of the best prices on the market.

Customers have also emphasized the company's commitment to customer satisfaction, with many expressing appreciation for the company's willingness to go above and beyond to ensure that orders are accurate and that any issues are resolved quickly and efficiently.

Overall, Wild West Pool Supplies appears to be a reliable and trusted source for all kinds of pool supplies, with a strong reputation for quality products and excellent customer service.

ComplaintsBoard
L
10:14 am EDT
Verified customer This review was posted by a verified customer. Learn more

Wild West Pool Supplies Not a trustworthy source-BUYER BEWARE!

Ordered Pentair baskets and weirs, R38013A and R38013B. Received R38013A, they were correct. Two weirs were received in identical packaging and labeling. Parts were also labeled R38013B. These parts were not the same. I called support at Wild West. They asked for pictures of the parts and in later in an email pictures of the shipping package label. I took the time to provide this information. Then nothing for about two weeks. Last night I noticed an email from Wild West " Hi Larry, I hope all is well on your end. We have received and update from our distributor. They claimed that you received what was ordered. I have also placed the parts details below for your reference. We sincerely apologize for the inconvenience. Please let me know if you need help with anything else" Take care, Mindy.

So, I RECEIVED THE WRONG PARTS PROVEN BY THE PHOTOS AND PACKAGING AND THEY BLAME IT ON THEIR DISTRIBUTOR AND SEND A NICE LITTLE POLITE LETTER TO ME TAKING ZERO RESPONSIBILITY FOR MY LOSS OF MONEY AND TIME.

This was my first and last dealing with Wild West. Used them because they provided measurements and details of the baskets and weirs. What a mistake on my part.

Read full review of Wild West Pool Supplies
View 0 more photos
Hide full review
ComplaintsBoard
D
Verified customer This review was posted by a verified customer. Learn more

Wild West Pool Supplies As an owner of a 2003 *** spa (out of business), it's always a challenge finding parts

As an owner of a 2003 *** spa (out of business), it's always a challenge finding parts. Our local spa repair company recommended a replacement part from Wild West based on their past experience and compatibility with my old spa. After placing an order, Wild West contacted me since the part I ordered has been discontinued and they didn't have enough to fill the order. They provided another compatible part (that turned out to be even better quality) at the same price. Their wonderful service team made an extra effort to make sure the part, one I asked for and newer version, would work in my spa. They were very nice and super helpful. Once we confirmed the part, they shipped out my order quickly. The part worked perfectly and was better than expected. I decided to order a couple more spares since it's so hard to find the right parts. I will definitely purchase from them again.

Read full review of Wild West Pool Supplies and 3 comments
Hide full review
3 comments
Add a comment
J
J
J. King
,
Verified customer This comment was posted by a verified customer. Learn more

Couldn't be happier with the service! They had a part that I was having trouble finding locally, it was reasonably priced and arrived exactly when they said it would. I wish every company was as efficient and professional.

G
G
G. Romaguera
,
Verified customer This comment was posted by a verified customer. Learn more

I second ***'s 10/06/22 comments. Their customer service is responsive and very helpful clarifying the exact part(s) needed. They efficiently processed my orders and typically shipped the parts out the next day (even with standard shipping!). When I did have a delivery issue, due to an address labeling issue on my end, they tracked the package until it could finally be delivered. Highly recommended!

G
G
G. Gerlach
,
Verified customer This comment was posted by a verified customer. Learn more

After taking 2 weeks to receive package after order and shipping company left at wrong address. They wont allow a full refund after 30 days. I contacted them 32 days after order was placed and my case was Thoroughly investigated (oh Im sure it was) and can only give me a refund minus 20% restocking fee. Id rather put the order in the trash than send it back to them. Avoid this company and buy elsewhere, seriously!

ComplaintsBoard
E
Verified customer This review was posted by a verified customer. Learn more

Wild West Pool Supplies I ordered a replacement six way valve for a Pentair Tagulus filter

I ordered a replacement six way valve for a Pentair Tagulus filter. Initially I thought it did not come with a gasket, collar, and bolts so I wanted to cancel the initial order and reorder everything at the same time to save on shipping. A fellow named *** quickly and politely responded over the Memorial Day weekend to cancel the order and refund the charge. *** was able to give us guidance to ensure the additional parts were included in the original order via a parts diagram so we reordered the item. It came within a few days via *** and the tracking was accurate and timely. We were very pleased with the item, it was expertly packaged without a lot of wasted material. The item is in operation now in my koi pond setup. *** must have responded at least five times to various questions we sent. This was the best price for the item and it was made by the original equipment manufacturer.

Read full review of Wild West Pool Supplies and 3 comments
Hide full review
3 comments
Add a comment
O
O
O. Beer
,
Verified customer This comment was posted by a verified customer. Learn more

Wild West Pool Supplies has been great for my pool needs. I purchased a *** from them since mine broke and it has worked perfectly. They regularly send me their specials and occasionally some coupon codes. Will definitely use them for any future pool parts that need replacing.

C
C
C. Kub
,
Verified customer This comment was posted by a verified customer. Learn more

Had difficulty in finding a compatible pool jet since the original company went out of business. The staff worked with me to find a good replacememt using the measurement specs I had from an old broken part. They went to a lot of trouble to find the right size part and it worked well. Great service and follow up!

K
K
K. Feest
,
Verified customer This comment was posted by a verified customer. Learn more

Excellent service and prompt shipping! They were the only online company that had the item I needed. I had a question regarding my purchase and they responded immediately. Thank you Wild West Pool Supplies!

ComplaintsBoard
A
Verified customer This review was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Wild West Pool Supplies replied to this review.

Wild West Pool Supplies First, ALL their reviews are FAKE

First, ALL their reviews are FAKE. Why would a *** have so many reviews in the first place? and 5 star every time? I also realized, met complaint is very similar to many out there.Ordered 8 pool filters on 4/1/2022 paid in full.4/15/2022, I reach out because I have no word from them let alone a tracking on the filters.4/18/2022, they email saying that the amount they initially charged me on their sites is too low. I had to pay an extra $88.00. They informed me they had emailed me and CHECK MY SPAM. Nothing there, like many other cases of others complaints, they ask to check spam, which really is BS.4/20/2022, today as I write this, I am calling my CC Company for a chargeback.TOTAL WASTE OF TIME. You will always get your money back from these sleezy sites, but its the time wasted that is really what matters.Their phone never works as well. How odd for such a greatly reviewed site!

Read full review of Wild West Pool Supplies and 4 comments
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
4 comments
Add a comment
T
T
T. Zulauf
,
Verified customer This comment was posted by a verified customer. Learn more

Bought a new replacement spa blower from them. They had the blower in stock and shipped it promptly to me in ***, after I ordered it. The other sources that we normally buy pool equipment from, did not have the blower in stock and did not know when they would get one.The new blower works great and is much quieter than the old one. I would buy from Wild West Pool Supplies again.

R
R
R. Wunsch
,
Verified customer This comment was posted by a verified customer. Learn more

This was my first time using Wild West Pools and I could not be more pleased. There was a slight problem with shipment with my order. I got online with the chat session and was contacted by *** who researched the issue, corrected the issue, issued a refund for the shipping on the parts that I ordered and followed up with an email with the resolution! Problems happen but the speed, follow up and resolution of the issue was awesome. I will return to Wild West Pools for future purchases. Thank you *** for being so great at your job!

A
A
A. Kuhic
,
Verified customer This comment was posted by a verified customer. Learn more

Great customer service. All went perfect and great communication throughout the process.

L
L
L. Pfeffer
,
Verified customer This comment was posted by a verified customer. Learn more

Website was easy to navigate and communications regarding order were up tp date; the personal emails for follow up are a nice addition as well.My order was on time and I will be purchasing from *** again in the future! I even told my neighbor about the site as he has a hot tub as well.

ComplaintsBoard
J
Verified customer This review was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Wild West Pool Supplies replied to this review.

Wild West Pool Supplies Wild West Pool Supplies are SCAMMERS!

Wild West Pool Supplies are SCAMMERS! run away fast. They advertised a chlorinator online WITH a 12-month salt cell for $659. After emailing the company to confirm stock and getting a very well written response in perfect english, I placed the order. Four hours later they claim there was a problem processing my order and they can offer me a different part for $58 more. Turned out to be the same part I ordered. RED FLAG ALERT! They told then told me the salt cell was NOT included and it was $400 more! They claim the website wasn't updated in time for their inventory or some BS they tried to make it sound real technical. I told them I wanted the advertised products for the advertised price. They said no. I cancelled the order immediately and called my credit card company. UPDATE: It's two weeks later and they are STILL advertising the same SCAM. Search for Hayward *** 3C to see for yourself.

Read full review of Wild West Pool Supplies and 4 comments
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
4 comments
Add a comment
A
A
A. Gusikowski
,
Verified customer This comment was posted by a verified customer. Learn more

I had a wonderful experience with buying a new spa retro kit for my old spa.. great pricing ,shipped out fast and packaging was well secure ... I will buy again from this company for sure ! I highly recommend them to anyone ...been enjoying the spa almost every night since the kit came in!

S
S
S. Walsh
,
Verified customer This comment was posted by a verified customer. Learn more

I ordered several parts from Wild West Pool and very happy with the parts and delivery. I had a small issue with one item and their support was friendly and resolved the issue speedily. Very happy and highly recommend.

M
M
M. Hintz
,
Verified customer This comment was posted by a verified customer. Learn more

I ordered a *** gate for my sundance marin. The emailed me very quickly advising it was out of stock. They had a part they felt would work so they recommended it. They did have to charge me more for the different part but made a special link and assured me I could return it if it didn't work. Even though I paid more the shipping was FAST and they had excellent communication abs tracking. I will buy from them again.

C
C
C. Barrows
,
Verified customer This comment was posted by a verified customer. Learn more

Great service, competitive prices, and quick shipping on a few different orders. Highly recommend.

ComplaintsBoard
L
Verified customer This review was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Wild West Pool Supplies replied to this review.

Wild West Pool Supplies Horrible service

Horrible service. Tried to order and couldn't. Sent an email and they didnt respond. Finally got an email that i had items in my cart. This one had a link to buy. Paid for expedited shipping because my pump motor was dead and we have high heat. A day goes by and the next day get an email saying the quoted shipping was not enough and would cost nearly 3 times more. I sent an email questioning the shipping and how it was being expedited. Another day went by. I searched the web until i found a phone number. Left a message asking for a call back. No response. A day goes by and i get a call asking for more money. They guaranteed the pump would ship out the next day if I pay immediately. I paid and the next night I get an email saying it shipped. I check the tracking and it says the label was created but the item had not been delivered. 7 days later I get my pump motor. I would not recommend them for anything.

Read full review of Wild West Pool Supplies
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
N
Verified customer This review was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Wild West Pool Supplies replied to this review.

Wild West Pool Supplies Purchased 7 Pentair DE replacement grids which is a normal full-size replacement

Purchased 7 Pentair DE replacement grids which is a normal full-size replacement. They had a good overall price including shipping so I went with it. They put the charge through and confirmed the order, but then emailed me saying they can't cover the shipping based on what they quoted/charged and I need to pay another $37 to get them shipped. My money is already tied up with them, so I looked at other options and saw that they are all ~$30 more, so I offer to pay $30 to help cover the shipping thinking they should eat some of the difference since they're a retailer who quoted a landed price. They refused over the $7 difference, so I cancelled. If you order something from Wild West Pool Supply, expect them to email you with demands for more money. You're better off going with another company that can properly calculate shipping costs for orders and doesn't keep coming to you with their hand out wanting more.

Read full review of Wild West Pool Supplies
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
N
Verified customer This review was posted by a verified customer. Learn more

Wild West Pool Supplies I ordered a *** water test kit through their website because it was the cheapest price, even with the $9.95 shipping charge

I ordered a *** water test kit through their website because it was the cheapest price, even with the $9.95 shipping charge. The next business day I received an email telling me that the shipping fee was $35, not the $9.95 that I was charged at checkout. When I questioned why THEIR website allowed me to check out with the $9.95 shipping charge I was told that they are a small company and don't make much profit. Beyond the fact that the difference was over $25, I feel that this is an extremely deceptive practice. (bait & switch?) I was told that they were "already working on fixing this issue". As of today, the issue has not been fixed (4 days and counting). Be careful of this deceptive practice and don't allow yourself to be taken advantage of. In the end I was able to get the exact same *** test kit for $30 less on a different website. By the way, it shouldn't surprise anyone to know that I couldn't find a way to leave a comment or review on the company website.

Read full review of Wild West Pool Supplies
Hide full review
ComplaintsBoard
S
Verified customer This review was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Wild West Pool Supplies replied to this review.

Wild West Pool Supplies The company takes entirely way too long to answer emails

The company takes entirely way too long to answer emails. There is another 1 star review on here that is dead on accurate regarding their communication. I ordered a backup valve for my pool sweep.. In 30 years of owning a pool, I can't ever imagine a scenario where anyone would ever need an empty case for the valve. That's what they sent. Description has the word case in it, but it does not explicitly say there is no mechanism inside.I asked for a return label and after days and days of them not answering they told me to ship it back at my cost, which for a non distributor, costs worth more than the part's value. I asked politely again, letting them know this.. they said they would check with the distributor. Days and days later they told me the same.It seems incredibly deceitful to not explicitly include in a description, that a common part people buy, does not actually contain the functional part inside it.These parts go out constantly. How is the case ever going to need to be replaced vs just getting the whole part? And for similar price too.I would recommend not purchasing from this company.

Read full review of Wild West Pool Supplies
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
L
Verified customer This review was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Wild West Pool Supplies replied to this review.

Wild West Pool Supplies Worst company I have ever dealt with

Worst company I have ever dealt with. I ordered two bam algaecide pacs for my swimming pool. When they came; they had leaked and been rewrapped by the post office. I sent pictures immediately to the company asking for replacement of my order. You can NEVER talk with anyone on the phone. I tried leaving my phone number and requested a call back but only received an email requesting I send pictures of all six sides of the box that the product was delivered in. They stated when the info is received it will be given given to the warehouse so they can get a refund of THEIR shipping costs! I explained I wanted my product sent to me regardless of whether they get a refund of their shipping costs. They refused to so do until I sent the additional pictures of all 6 sides of the box. I did send the pictures. I followed up again and was told the info was given to the warehouse and they would be sending my product. I never received it. Finally I turned it over to my credit card company to resolve and finally got a credit back on my card for this company. They wanted to get their refund on shipping before they sent my product. Will not deal with them ever again. May be ok if you never a problem. But if you do, good luck!

Read full review of Wild West Pool Supplies
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
K
Verified customer This review was posted by a verified customer. Learn more

Wild West Pool Supplies My buying experience with Wild West Pool Supplies was excellent

My buying experience with Wild West Pool Supplies was excellent. I am in Houston TX and I ordered a *** pool blower replacement for my spa jet. The same day I received an email from Wild West advising me that the model I owned is discontinued. They offered a newer *** with the same voltage/power characteristics, for the same price. After checking the market, I found that the new model they proposed is 10%-15% more expensive at all vendors. I obviously accepted the offer, they sent me an immediate email confirmation, and the next day the new spa blower was shipped. Two days later I received it in perfect conditions. It works great and it is a lot quieter compared to my previous noisy one. In my case, the seller did everything right: excellent communication, proper technical advice and support, very good quality-to-price ratio for the product, fast delivery. I was surprised to find, fortunately after the purchase, about the poor ComplaintsBoard.com ranking. And I am glad that I made my decision to choose Wild West Pool Supplies as the vendor based on their 4.7/5 rate with 4,195 reviews from ***. It seems that people are more temped to share their bad experiences when posting on ComplaintsBoard.com, which is understandable; it should be the norm to get always the right service for the money.

Read full review of Wild West Pool Supplies
Hide full review
ComplaintsBoard
L
Verified customer This review was posted by a verified customer. Learn more

Wild West Pool Supplies I tried to buy a caretaker valve from Wild West

I tried to buy a caretaker valve from Wild West. They offered different models in their web page so I choose one exactly like the one I had. After I bought it, they sent an email saying that the did not have that part anymore and offered another one supposedly a perfect match. I asked several times that it was ok if they were sure that the part will fit. I took more than a week to receive the part and when I tried to install the part, it did not fit and also did not come with connection parts. I asked them to give me a solution (connecting parts or anything else), but their technical support said that they were not able to recommend anything so I asked for a refund. They sent me the instructions so I could ask for that refund, but more than a month later now they are telling me that they will not refund me money because the part had some scratches. I NEVER USED THE PART BECAUSE IT DID NOT FIT WITH WHAT I HAD. I had to buy another caretaker from another place that came with all connections part and my pool is working. Totally disappointment in any way possible. Did not had the part they offered in their web page, sold a part that did not fit, did not offer a solution, they did receive the part back and now they are not refunding the money I. DON'T WORK WITH THEM. NOT RELIABLE AT ALL

Read full review of Wild West Pool Supplies
Hide full review
ComplaintsBoard
E
Verified customer This review was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Wild West Pool Supplies replied to this review.

Wild West Pool Supplies Excellent communication and customer service from Wild West!

Excellent communication and customer service from Wild West! I have been very frustrated by availability of parts for everything in the past year and pool equipment was especially hard-hit after the "Texas-Freeze". While some of the complaints about updating the website are valid, the email communication I received from them was honest, timely and accurate. After I placed an order for 3 hard-to-get heater parts, they contacted me telling me what was available and what wasn't. They asked if I wanted the part they could get before sending it and offered to keep my other parts backordered or issue a refund. In the end, I bought only one part from them and actually bought the rest used on *** The parts I needed weren't available anywhere in the country. I was issued a refund within hours of requesting it and received the part they could get promptly and at a fair & un-inflated price. I will shop with them in the future because of one reason, they were honest and responsive with me when many others weren't. To some of the complainants I read from...if you are ordering online, what more do you expect than to have Wild West facilitate ordering of the part? If the manufacturer cannot provide the part, don't shoot the messenger. All of my issues regarding no-parts are with the manufacturer of my pool heater and not Wild West. Thanks.

Read full review of Wild West Pool Supplies
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
O
Verified customer This review was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Wild West Pool Supplies replied to this review.

Wild West Pool Supplies It's a bait-and-switch scam, I too ordered an item they claim was in stock

It's a bait-and-switch scam, I too ordered an item they claim was in stock. Then they emailed me asking to give them $49.13 more. I Googled wild west pool supplies scan and found a ComplaintsBoard.com review that states "If you order something from Wild West Pool Supply, expect them to email you with demands for more money. " Advertising a low price saying you have an item in stock, then engaging in as *** (BS) Internet sales tactic, is just that - BS This is the email I received after seeing a pending charge on my credit care for the original order their website shows as in stock. I told them to cancel the order."*** here at Wild West.I tried processing your order today but it looks like *** hs been discontinued. However, we have an alternative replacement that appears similar to what you need. I suggest you consult a local professional tech before making a decision to make sure that this will work for you. I have placed the part details below for your reference...However, this replacement is a bit more expensive and costs $478.96. I'm sorry, but we can't cover this for you. We are only a small online company, and we don't get much profit from what we sell to give our customers a better deal. I hope you understand.Should you be ok with the replacement and the price, please let me know to create a special link for the additional payment of $49.13.Please let us know how you would like to proceed with this order. Stay safe always!Best,***@***.com"

Read full review of Wild West Pool Supplies
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
G
Verified customer This review was posted by a verified customer. Learn more

Wild West Pool Supplies On two occasions I placed orders for pool system assemblies shown as 'In-stock', and was notified that they had "just run out of" the items

On two occasions I placed orders for pool system assemblies shown as 'In-stock', and was notified that they had "just run out of" the items. The notice continued to inform me they had "incoming items in 3-5 weeks (rough estimate subject to change) / subject to price changes depending on the manufacturer". I was also asked if I would like to wait for the order and that my order would be placed in "the queue" so they can send it "as soon as it's ready". While I did not mind waiting for the items I did have an issue with the possibility of a price change prior to shipment, for an item that was indicated as "incoming" (already purchased by Wild West from a manufacturer for their inventory?). Especially since I was already charged and receipted for the purchase at the website listed 'In-stock' price. I attempted to ask questions and communicate my concerns for their business practice and was met with some very vague responses that didn't answer the questions. I requested refunds for both occasions and they were processed quickly.Pros: Friendly customer service, quick responses, and professional communication. Easy to use web-site with clean presentation.Cons: Company has poor tracking of their inventory to include items valued over $400 (if they actually maintain any, they are not transparent with their business model). Communication is vague and conflicting. ('Incoming' and 'In-stock' advertised items suggests inventory, while prices subject to change from a manufacturer prior to fulfillment and a 'queue' suggests drop shipping). Company holds onto a customer's payment even when they can't honor a purchase agreement. (Holding onto a payment for actual incoming inventory is common vs. holding it to drop ship if/when the item is available from the manufacturer is partly responsible for all the negative business review).

Read full review of Wild West Pool Supplies
Hide full review

Wild West Pool Supplies contacts

Phone number

+1 (888) 534-6999

Website

We are here to help

  • A 19-year track record of successfully managing customer reviews
  • Our team of experienced professionals handles each review with individual care
  • Honest and unbiased reviews
  • Last but not least, all our services are absolutely free