The complaint has been investigated and
resolved to the customer's satisfactionResolved Wen Hair Care — Fraud
resolved to the customer's satisfaction
I saw their add on a TV informercial and wanted to try their Wen hair care product. I was not so convinced because their product leave a grease hair but paid their first product. I canceled the product by phone (if not they will ship you every month) but after cancelation they were going to charge 3 payments of $36 on the following 3 months because they sent me 2 big bottles which I didn't request. I shipped them back and called Wells Fargo to open a Claim # and let them know they charge me even when I have cancelled, WellsF checked the dates and returned my money due to the card has an insurance against this issues. Yesterday 1/11/12 appeared on my account a charged that said GRC 800 then calling to Wells Fargo they told me it was a subscription. When I reached on the web I found this page is when I noticed it was again the same company but now they are charging for some vitamins (I didn't have any idea they handles more products). I opened a Claim number again with Wells Fargo and now they placed a lock on my card against this Fraud company and canceled my card. One day latter I noticed the charged disappeared from my bank account and Wells told me this Fraud company won't be able to charge me again due to the note the placed already on the system. I was thinking on cancel this account and open a new one but WellsF mentioned it won't be necessary due to the notes they placed on their system. I will keep watching my account on the web to make sure I won't receive more charges from this Fraud Guthy Renker company.