Menu
Write a review
File a complaint
WarrantyService.com

WarrantyService.com review: Furniture ( 1 comment)

F
Author of the review
11:38 am EDT
Review updated:
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I opened a claim with warrantyservice.com on 7/5/23. claim # C2885713 (I got a 5 year warranty from American Signature Furniture). This is for recliner mechanism that stopped working on my sofa. They assigned a technician to come and work on it after nearly 2 weeks. I was patient. The guy shows up. works on it for 5 minutes and not able to fix it. Tells my son the swicth is bad not the motor and goes away. After that all I see in the update is we have the technician notes and are reqviewing it. I sent messages few times asking for an update. No response. There is no live person available to talk and get an update.

Country of complaint: United States

Desired outcome: come and fix it

1 comments
Add a comment
M
M
MSUhl
US
Send a message
Oct 15, 2025 3:32 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Purchased a recliner sofa from Macy's along with the extended warranty through warrantyservice.com. Submitted a claim that was denied almost immediately because we moved after the failure occurred - they erroneously concluded the mechanical failure was because we moved the recliner...

I would not recommend warranyservice.com Totally disingenuous and self serving organization that did not stand behind their word

More WarrantyService.com reviews & complaints

View all WarrantyService.com reviews and complaints