Wanted Auto Protect reviews & complaints
Wanted Auto Protect complaints 3
Wanted Auto Protect - Receiving the balance of the amount paid after the policy was cancelled.
I have tried to communicate by e-mail and phone to this company and Mr. Rick Andellini. At first I was told 2-3 weeks for the refund check to be sent and then told 30 days. It is a few days past the 30 day period and I have concerns. From reading other complaints their refund issue policy is not accurate. I do not want to wait for months to have the agreed upon refund issued to me. Approximately $1, 790.00. I am in a frozen mode as the funds will be utilized to purchase a new vehicle with a warranty in place. The Wanted Auto Protect Extended Warranty coverage did not work out for me. I hope this company will stand behind what they contractually offer and issue the refund as promised.
Wanted Auto Protect - Will not return refund
I purchased a 100k miles warranty from them around June, 2014. In the contract, it states that you can cancel the contract at any time and you would be subject to a $100 cancellation fee and the purchase amount would be returned at a prorated amount less any claims. I did not have any claims. I cancelled the policy due to having to sell the car I had purchased after having it about 3 months (long story). They agreed that they would send me approximately $3, 850 back. That was almost 2 months ago. At first they told me it would take about 3 weeks for processing. After a month I called and they said that it had been sent but never arrived. They then said they would cancel that check and mail another one. I waited about 2 weeks I called back and was sent to a variety of voice messages. After about 4 times of this happening over 2 days, I finally got a hold of someone who then told me they had sent a check for $1, 500 and would send the remaining money after 2 weeks. "It should arrive at the latest on monday". That was 10/20/14 that it should have arrived. It never arrived. I told them that I would start communicating through the BBB and on any website that I could to get the word out. Joe Holden was was the person who sold me the policy and who I initially spoke with about the cancellation. I luckily sent them a notarized letter than was also certified with return receipt. Otherwise, they probably would have told me they never got the letter. If this is how they work on a simple policy cancellation, I can only imagine how they would be when it comes to actually covering any car. My recommendation is to stay away from this company!!!