VoguElegant.com review: Defective and non-functional product delivered

My Refund Request Was Not Properly Addressed. On June 9, I purchased the product called “Electric Steaming Massage Hair Care Brush” from the website voguelegant.com. My order number is 37266M139255. The product was delivered approximately one month later. However, when I tried to use it for the first time, I noticed that the brush did not heat up at all. Although the steam function was working, the heating function, which is essential for straightening hair, was not functioning. As a result, the product does not work as intended and is essentially unusable. To document the issue, I recorded a video shoing that the product was not functioning properly and sent it to customer service. I also requested that the return process be initiated. Instead of resolving the issue and arranging a refund, the company offered me only a $4 USD refund and asked me to consider the matter closed. It is unacceptable that a product I purchased for $33 USD does not work and that my refund request has not been properly addressed. Furthermore, offering such a small partial refund demonstrates that my legitimate concern as a consumer has not been taken seriously. I would like to make it publicly known that the product is defective and non-functional, my refund request has been unfairly denied or ignored, the company’s offer of a $4 USD refund is not a reasonable solution to the problem, and other consumers may also experience similar issues with this product or seller. Seller: Voguelegant... Product: Electric Steaming Massage Hair Care Brush. Order Number: 37266M139255. Purchase Date: June 9. Support :supportvoguelegant...I respectfully request that the relevant consumer protection authorities and complaint platforms investigate this company and product, and that my refund request be properly processed. I am sharing this complaint so that other consumers will be aware of the issue and can avoid experiencing similar problems.