Vivint Home Security System review: Complaint

In February of 2022 I signed a contract with Vivint. One month later I paid off the loan for the equipment and decided to see if the service was worth the monthly payment of $34.07. We kept it for 2 months and decided it offered nothing extra that my family couldn't do for ourselves. In April of 2022 I called to cancel the service, but Vivint wanted a technician to come to my home and explain all the features I would be losing. Turns out the technician agreed I had only a basic set up and would not be losing much if I cancelled. I called Vivint and asked to cancel, I was told my service was stopped on April 10, 2022. On 26 May I was charged another $34.07, again I called to ask why am I being charged since I already cancelled the service. I was told that I have to fill out a form of cancellation and the cancellation request taken by the representative the prior month is not the SOP for the process. After filling out the request I was informed that I would be charged another month of service since it takes 30 days to process the request of cancellation. This is not my problem that their representatives do not know the SOP for the company they are working for and it seems to be trap to stay locked into the contract.