Vivintcancellation policy

L
This review was posted by
a verified customer
Verified customer

They have a Cancellation Policy that is totally unfair and unforgiving. If you have a circumstance where you cannot give a full 30 day notice before you need to cancel (such as sudden death or an unexpected move), you WILL pay them for another month of unneeded service when you shouldn't have to. You will NOT be successful when contacting their Customer Service trying to get a waiver to this policy, as the management of the company has no heart or soul with regard to this particular policy. While the service was fine, after contacting the company with this matter I felt taken advantage of with no willingness on their part to do the right thing. No other company I have dealt with has had such an amateurish and con-artist feel to it than Vivint. This policy is abusive and should be changed for special circumstances that are beyond the customer's control.

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

    IN THE NEWS

    Unhappy consumers gather online at Complaintsboard.com and have already logged thousands of complaints.
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
    A consumer site aimed at exposing unethical companies and business practices.
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
    You'll definitely get some directions on how customer service can best solve your problem.
    Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.