The complaint has been investigated and
resolved to the customer's satisfactionResolved Villa Direct — Completely Irresponsible
resolved to the customer's satisfaction
I checked into my condo that I rented on February 20th, 2009. Upon checking in, apparently the previous renters needed a crib and it was still in the unit. I called and asked to have it removed. We left the next morning and was gone to Sea World all day. Upon coming back to the rental unit on Saturday night at 8:300pm, the crib was still in the unit. I called and left another message with the answering service. We left the unit the next morning at 9:00 am to go to Disney. When we came back at 8:00 pm that night of Sunday the 22nd, we saw that the front door to the unit was completely wide open. Not just unlocked, completely wide open. We carefully entered the unit thinking that someone was there. We did not find anyone in the unit. The crib was now gone, so apparently during the day, Villa Direct came and took it. Instead of ensuring that the door was closed, they just left and left the door wide open. I had an iPod stolen and $400 dollars cash stolen as well. I called the office and they told me to call the police, which I did. Osceola County Sheriff's office sent Deputy Wilder who filled out a report, Incident # 09I017113. Villa Direct sent someone out that night who apologized and said that they would get with me the next day. As of today, March 10, 2009, Villa Direct has yet to contact me. They are completely incompetent and I am forced to pursue some means in order to hold them accountable. Talk about some sorry individuals, they don't have any idea what customer service is about. The should at least give me a credit equal to my loss because they are totally to blame. Don't use them!