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I did not sign up for this crap. My dog was left outside waiting for an appointment with emergency seizures and they ignored me for 90 minutes. I had to go to another vet. Then, they charge my debit card 2 days later for 99.99. Says they have signed contract which was never presented or signed. And they wont provide a copy of the alleged contract. Said they would refund, after a week with no refund I had the mispleasureof speaking with the manager michael, and this devil of a human being says they changed their mind and would not give me back my money. Im a disabled veteran. This is so wrong. Non credidated bbb company with 87 complaints for the exact issue. Stealing money. They need to be shut down and I wont stop till they are out of business. And I have a lot of free time, im disabled and dont work.
I have been enrolled in VCA care club for five years. Since that time the price has increased by $18 per month without notice. You simply have no notice of fee increases until they debit or charge your card. I only received one annual visit, which I made sure to utilize however, when I tried to cancel the care plan, I was told that I had an outstanding balance of $600. I contacted the Care Plan directly and was told I would not be able to cancel until the balance is paid in full. Perhaps this is in the fine print of the contract, but each visit services are rendered, and then put towards a balance that you pay off each month. Therefore, in order to stop payment, you must pay that balance off without utilizing any services. I feel trapped. At $68/month, I was paying $816/year for an annual visit. I pay less directly. Did not save any money and now I’m stuck paying while not being able to utilize the care. Please consider before buying.