The complaint has been investigated and
resolved to the customer's satisfactionResolved Vbuzzer.com — SCAM - Charges - Unethical
resolved to the customer's satisfaction
I have been VBuzzer customer for over 7 years, and I have 2 active voip telephone lines with them. I have there unlimited toronto calling plan and as per vbuzzer policy it was paid in 1 year advance. So i had paid for my service in a year advance, and vbuzzer already had my money in their account.<br />
All of a sudden they charged me 8X of regular charges and also for local toronto calling which should be included in my plan. I had to pay 15 Cents (U.S) for every local call. when I asked them the reason, they told me that i use my VOIP phone outside Canada so they have to charge me this high charge.<br />
I travel a lot and hence I use this voip service outside canada a lot, and there was no problem what so ever from past 7 years. No other competitors like Vonage, Comwave have such kind of hidden charges.<br />
Vbuzzer didnot give any prior notice of their policy change, there was no email or whiteboard posting about these charges. Infact it makes no sense for a voip company to charge for calls if your laptop is logging from outside canada. It doesnot make sense. Its a ripp off.