Vail Resorts, Inc. review: Epic pass

I auto renewed my Unlimited Epic Pass for the 2022/2023 ski season on 5/17/22. I subsequently attempted to change the pass on 5/27/22 to one for use at a local area only, as the pass was not good at any other ski resort within 230 miles of my house. I was told that I only had 48 hours from the auto renew date to make the change, so they would not honor my request. I checked their website — there is no mention of a 48 hour window anywhere. I filed a complaint with the BBB seeking resolution, which is pending.

Vail has had more than their share of customer service issues over the last couple of years, and this deceptive inflexibility is part of the reason why. I find it interesting that all prices go up 6/1/22, only 4 days away from my requested change.

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