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I was promised a "FREE" 7 day cruise with Carnival- The Fun Ships for attending a sales presention at the Wyndham Hotels in San Diego. I politely declined to purchase a "time share". I was given a certificate for a "Free" cruise. I had to call "Vacation Tour and Travel". I just called to book our trip and surprise! surprise! it will cost me $2554.78!
The girl told me to read item #4 which summarizes "the recipient is responsible for agency fees and government taxes, including customs fees, due at the time of booking. I wanted to find out the breakdown of their fees as I just couldn't believe the cost! I was astonished when she told me "There is no breakdown of fees"! If I were to book with Carnival it would cost me $2881.18! I refused to purchase anything. This is to me a complete SCAM! PROMOTION FRAUD!
I believe Vacation Tour and Travel operates a shady practice and unfortunately it reflects on the good names of Carnival Cruise Lines and the Wynham Hotels. I am contacting these companies regarding the practices of Vacation Tour and Travel. Is there anything that can be done to stop this?
The complaint has been investigated and resolved to the customer’s satisfaction.
report them to Better Business bureau https://www.bbb.org
Both Vacation Tour and Travel Agency, Inc and Wyndham/Worldmark vacation property have bad repitations! PLEASE DON'T FALL INTO THEIR TRAPS!
Boy, this sounds so much like our situation. They had this whole song and dance about how it will only be 120 minutes, and they guaranteed that it would not be high-pressure sales. 3 hours+ and 4 levels of sales people later, we finally escaped with our "free cruise" packet, and our $20 deposit back.
My husband called the other day to book the cruise. He was informed that not only would it cost $380 in "taxes and fees", but that the room is for two single beds only. An upgrade to a queen would cost an additional $500! $880 for a 4 night Mexican cruise on a sub-par cruise line.
What I felt was particularly insidious about this is that to get the "free" cruise in the first place, you had to be married and show up with your spouse at the sales pitch; they know you have to either hate your spouse or be extremely cheap to stay with the "two single beds", and you'd have to upgrade. NOTHING FREE ABOUT THIS "GIFT".
Booking a 4 day cruise from Carnival itself? With "taxes and fees" only $70, the total was only $528.
We were also promised a free cruise for attending the 90 minutes presentation for a Wyndham/Worldmark vacation property, then they take a $20 deposit to make sure you show up. When you show up, you have to sign that you understand this is a 120 minute presentation, but ended up being there for 3 hours. We and other families with small children were told that each additional child on the cruise would be $39 additional. This, we later found out, is a complete lie. When we called the cruise booking, they said they've never heard of that. In fact, if you want to bring a child you will need to upgrade to another type of room. Bottom line, the cost for this free cruise gift for wasting nearly 3 hours of your life turns out to be $2000+.
We've been to other timeshare presentations, they have all honored their promise of a free gift. But no, not Wyndham. Shady practices.