UTO Vacations review: China buster tour

I booked this trip two years ago and paid my deposits totally $299 in good faith. I rescheduled due to Covid. However, due to China’s Zero covid policy, the war in Ukraine and numerous other issues, I decided to cancel my trip.

I requested a refund as this company, despite their policy, DOES issue refunds. However, when it came to me, they decided that they did not have to. They said that I could not cancel and receive my refund. We went back and forth and I told them I wanted to cancel but wanted my refund.

Today I get an email from Carmen notifying me that she has canceled my trip without my authorization and that I would not be receiving a refund. She also threatened to charge additional fees to my card unless I replied and stated not to. Last I checked, companies did not get to unilaterally cancel trips, to keep the monies paid to date and to steal money from customers for services not rendered.

Stay far away from this company.

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