UTO Vacation review: Fake travel packages

*****, sold trips they knew they couldn’t provide and kept our money me and my cousin purchased a vacation package from UTO Vacations that was advertised . we sent them the first two deposits as requested by the company . We completed all requested documentation. I started researching visa requirements only to find China was requiring a mandatory 14-day isolation at your own expense when entering the county. Our whole trip was only 10 days. UTO was aware of this requirement when they advertised and sold the travel packages. When I contacted UTO Vacation their response was sorry, you will have to take a credit and use toward a package that costs thousands more. When I explained we didn’t want credit we wanted a refund they refused. As of this date, 05/26/23, we weren’t even given a credit. They have been contacted numerous times. **** ** * ******* **** ** **** *** ******* My cousin and I are frequent travelers who will never book with UTO Vacation again. Take this as a cautionary tale and do your own due diligence instead of trusting UTO Vacation for future travel needs. All they are doing is bait and switch .

Total scam artist.