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Best Utility Services Providers

Ever wondered how our utility companies are faring in the public's eyes? 💡 The "Utility Services" corner of our site is buzzing! It's where folks drop their two cents on which powerhouses are truly powering their lives right and which ones... might be leaving them in the dark a bit. Swing by if you want to see where the current's flowing!
 
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ComplaintsBoard
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5:46 pm EDT
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Exel Energy - Smart meter

This man was changing my meter on Wednesday, March 20 at about 3:30 pm. He did not come to my door to let me know. I could not see what he was doing. I realized he was changing my meter when the electricity went off. When he was connecting the smart meter the lights started flashing very fast. I guess he finished, and the lights came on. There was just one...

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2:48 pm EDT
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Atlantice Coast Heating and Cooling - Heating & cooling

I purchased a 10-year parts and labor contract ($600} from Atlantice Coast Heating and Cooling in August 2020. March 2024, I phone Atlantic Coast Heating and Cooling about a problem. After repeated calls, I received one text asking about my receipt on 2 March 2024. After providing my receipt, no one answers any of my...

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6:56 pm EST
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Delmarva Power - Electric service

I use the APP to monitor my usage and check in my bills. On July 11,2023 I had a payment returned in error which showed as a returned payment in the app and showing charged back to my account. In July 11, 2023 I maid the same payment using my debit card. Based on the information on the app that returned payment was added back into my balance due on July,11...

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9:43 pm EDT
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Delmarva Power - Electricity account

Delmarva has one of the worst customer services I have ever dealt with. I’ve called not less than 6 times about this issue and I don’t understand why this company can just keep your money. My autopsy had an error and paid my $270 bill three times. I called Delmarva multiple times to try to fix it. I was originally told I needed to wait for all three to...

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10:38 am EDT
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Peoples Gas - I’m not receiving gas

I setup accounts for gas : 2 units plus a public line , for 4929 w wolfram , Chicago , il , 60641 . And they told me that the building is cut from the main , but somebody will come to the building to see if there are lines Conected to any apliances , and from there they ll dig and give me the service . After 36 h nobody contact me to come into the building...

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5:17 pm EDT
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Enercare - Heating repairs

What a scam! Do not call them for repairs to your heating system because they will shut it down and tell you that they need to replace it for $15 thousand dollars ! Oh but don’t worry because you will get a rebate and it will save you thousands of dollars! Really? That’s what they did 10 years ago ! Same thing and I still haven’t finished paying for it...

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4:22 pm EDT
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Delmarva Power - Billing

Delmarva replaced a broken gas meter in June of 2023. They didn't update the system to reflect the meter replacement. I was then sent a bill for $15,184.37. It was a paper bill that I missed in a pile of mail. I only found out about this on 8/15/23, when I received an email stating that I had a corrected bill. I then logged into my Delmarva online account...

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10:13 am EDT
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Eagle Repairs - Water heater

I was referred to Eagle by Select Home Warranty. Eagle scheduled appointment to evaluate water heater and I paid advance $75.00 to expedite process as requested by Eagle Repair, they never showed up. I have tried to contact Eagle numerous times by phone and internet for credit on my card but to no avail. I have contacted Select Home Warranty and they have...

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12:58 pm EDT
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Toledo Edison - Power always going out

I have lived in my home 5.5 years. The power goes out constantly. Only once or twice due to weather or an accident taking down a pole. All the other times, on average 3-4 times a year, due to transformers blowing. 95% of the time, the homes on the other side of the street aren’t affected. Obviously there is a serious issue within this area. They need to...

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2:53 pm EDT
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Texas Utiliy Help - Utility assistance

I am a 1099 employee and they refuse to accept my paystubs. I assume they use a formula to calculate income and if your pay method does not fall in the 40/wk/hourly pay then they just deny you and say you make too much. My employer has been around for 150 years and the paystubs are logical, proper format. I uploaded a word doc explaining how I get paid...

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4:36 pm EDT
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Michigan Natural Gas LLC - Utility gas (home heating) predatory scam

Since my overcharge refund is being held hostage, mng llc admitted to their error of the overcharge, it appears that this is a "contractual" scam that utilizes questionable company policies. The state attorney generals office seems to serve no purpose along with the mpsc (michigan public service commission) which has a reading and comprehension skill...

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