USVitalRecords.org review: Birth certificate

I am writing to formally lodge a complaint regarding an order I placed with your organization, for which I have neither received the requested documents nor a refund. I was assured that a refund would be issued on July 9th, 2025, but as of today, no refund has been processed, and I have received no communication explaining the delay.

The payment I made has effectively been taken without providing the services promised. This is unacceptable and constitutes a serious breach of trust and customer service standards. I request that my payment be refunded immediately and that I receive confirmation of this transaction in writing.

If this matter is not resolved promptly, I will have no choice but to escalate the issue to the appropriate consumer protection agencies and consider legal action to recover my funds.