Rite Aid

When Rite aid closed the Merrimac Rd. location in Williamsburg, VA. location 4–5 months ago with 1 week of warning to customers, the News road location became so overwhelmed that they rarely can answer their phones. It used to take our family 10–15 minutes, once the prescription was ready on the same day it was called in to go, pick up and return home. It now takes an average of 3 hours, 20-25 min each way, and the rest of the time waiting in the pickup line. Worse, 3 times we got a message saying a prescription was ready, finally get our turn in the pick-up line and told it would be days more. Since November, we have had to drive there at least 2–5 days before we need a prescription filled just to order the refill because they are too busy to answer their phones. It is very hard to do this as well as standing in line for at least an hour (1of us has 12 malignant tumors in the Spinal cord & the other is severely sick & malnourished weighing under 80 lbs) This store has to close 2 hours early to get their work done! Tensions are high with staff and customers! I don't blame the staff, they are doing their best.

I am complaining about Corporate! Who are well aware of the problems yet have not resolved the issues! Not everyone can just change pharmacies because of these reasons because most insurance companies don't see these issues as a problem.