Choice Hotels International reviews and complaints 1
View all complaintsChoice Hotels - Notify the public apology and rectify the problem
DONT STAY HERE Booked room in December, Got a call in March stating there was a "GLICH" and they have to cancel my reservation when questioned Manager of property AMANDA hung up on me. I had my wife call and see if she could explain it and she stated SORRY CANNOT DO ANYTHING NOT HER FAULT AND HUNG UP ON MY WIFE!
Tried calling corporate where message states they are open till 5PM MDT and you cannot get thru to anyone! I was trying to get a hold of CEO Patrick Pacious! No email for him or any other officer at Choice Hotels. Called customer support I finally got on phone after 1/2 hour wait.
She was not from the US and stated she would run this up to her SUPS and they would call me back shortly. Shortly to Choice Hotels must be Never! Their was no urgency to rectify the situation! Now I am stuck with no place to stay downtown because all hotels are booked!
We have a 3 day event in conference center and totally screwed. I cannot believe this place is still in business!
User's recommendation: DONT BOOK OR STAY HERE THEY HAVE NO HONOR!
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