Saudia Airlines

I flew with Saudi airlines and came back after performing Umrah on 30th April 2019, my flight was from Jeddah to Riyadh and from Riyadh to new York jfk on 29th April, when I landed in Riyadh to collect bags my zam zam water was missing I filed complaint and was promised it will be delivered to my home town in Dallas

when landed in new York received claim number RUHSV57600

no one has delivered or contacted me about it, and I need my zamzam water

patiently waiting on it and could some one help me pls ?