Pei Wei

On Sunday, June 21, 2019, I went to the Mason Rd location with my family. Before making a purchase, I had over 700 points. When ordering our food, the cashier asked if I wanted to redeem my points for a small plate. We declined to do so. However, I came to find out later that she redeemed my points anyways. And I did not receive my points for that lunch's purchase (over $30). I didn't notice my points had gone missing until I left the store and had a notification on my phone from the app. Upon opening the app, my points went down to 69 remaining. I called the store and spoke to the manager. Peggy was unable to fix things on her end for my account. I emailed a complaint and have yet still to hear back. My points have not been corrected and I am understandably upset with this. If my account is not fixed, that will be the last time I go to any Pei Wei.