My EyeLab

I took my daughter there last year, paid full price for exam, glasses and contact lenses... NO discounts, NO specials at all!

The store manager, Kelly, was and still is incompetent, rude and unprofessional.

The eye exam was virtual, and the prescription was way off.

We were told that we had to BUY two boxes of contact lenses before they were able to order the trials, the catch! The manager, Kelly said "Once she gets fitted for the trials and they are working for her, you can always return these, so long as the boxes are not opened OR get a full refund." LIES LIES LIES!

Here we are A YEAR LATER and they still cannot get the prescription for her contact lenses right. They refuse to honor the refund promised.

The frames broke WITHIN THE ONE YEAR WARRANTY, I called numerous times and they kept postponing or giving us the run around until the year was up and the ONE YEAR warranty was no longer valid! Their written policy states "Eyelab will attempt to replace the original frame" key word being ATTEMPT; they refuse to honor the warranty!

Now they want to charge for an eye exam, AGAIN, when the appointment is another follow-up for trial fittings and if we want the glasses replaced, we have to pay for the eye exam, new frames and lenses AGAIN!

I asked the manager for her name, Kelly... she refused to give me ANY information for the corporate office or her supervisor.

Bottom line, this company has no interest in customer retention or customer satisfaction. Their personnel is incompetent and they have no business ethics, let alone integrity.

Their customer service claims the store offered a solution, it was not a solution, it was their reply... spend more $$ for new exam lenses and frames, and no $$ back for contacts that should have never been ordered to begin with because they do not honor their policies.