Castle Dental reviews and complaints 1
View all 31 complaintsCastle Dental - Surprise billing
Beware this crooked dental place. I would give zero stars if I could. I called them due to a pain in a tooth and was given an appt for the next week. I gave them my 2 dental insurances so they could verify my coverage before I came to the appt. When I arrived I was told that they had talked to my insurance and my only cost for the procedure would be $250, which I had to pay before the procedure. 4 months later I received a surprise bill for $346.60. When I questioned the officer manager she was disrespectful and would not answer my question as to why I had been told my only cost would only be $250. I asked her several times and she avoided the question trying to claim it wasn't their fault and the quote was just an estimate. I asked her several times why I was told that they had pre-approved with my insurances and my ONLY cost was $250, so why was I receiving this surprise bill? She never would answer. She actually hung up on me at one point as I got more adamant trying to get her to answer, which she never did. This place doesn't care about people and will send you a surprise bill. I recommend you avoid this place and go elsewhere.
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