Popeyes

Please take a few minutes to read over my experience at your Popeyes location at 4023 Nolensville Pike, Nashville, TN 37211 Phone: [protected]

Today, at approximately 10:26 am I went through the drive through and attempted to order a three piece wing meal. From the onset, the young lady was not pleasant. Her voice was low and monotone, so when asked if I wanted mild or spicy I did not understand what she said. I thought she asked me which side I would like with the wings. I responded by saying I would like French fries. She was frustrated and spoke up loudly and said "ma'am would you like mild or spicy?!' I responded by saying," mild".
She then stated,"okay. God Damn!". I then told, her to cancel my order and that I did not want to order anything from her. She replied,"okay."I parked my car and tried to go into the lobby and all the door were locked.

I then walked to the window and asked the person to please get the Manager in charge. The Manager came to the window. I explained what transpired between myself and the young lady. I told her how very rude and unprofessional her behavior was towards me during the entire exchange. The Manager said that the girl was sick and that's probably why she responded that way. It was as if it was justification
for her behavior. The Manager did apologize and stated that she would speak with the employee. I let her know the employee being sick should no excuse her being nasty to customers and if she ill she should have stayed home.
She was speaking in a low tone and I did not hear what she was asking me. I did not appreciate being spoken too, nor cursed at, no matter the reason. Her attitude during the entire transaction was rude and totally uncalled for and unprofessional. I usually do not write complaints but this employee needs to be re-trained. As an HR professional,"talking to her"is not the solution. I do not wish her to be terminated but she needs to be re-trained in the area of great customer service.

Also, I asked the Manager for the number to Corporate and she said that she did not have the information. I found that hard to believe. Although she offered an excuse for the bad behavior, requiring me to"look up the number to Corporate" myself, I feel that she could have improved the situation by providing me the information especially considering her employee had just cursed at me and created a unwarranted horrible experience.