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Regus - unresolved office rent issues
I am a paying business owner that is renting office space at your cedar bluff location in Knoxville Tn 37923. I am complaining about my rent going up every month to no fault of my own. I've only been here for 3 months and every month there's a different price for the rent. I have had meetings and numerous emails back and forth with my area manager. I have also informed my area manager about the 3 complaints from my clients that were unhappy with the way they were treated. This isn't good for my business. I own a photography company and the space is too small. I've informed my area manager about it and she keeps changing what she has said. I haven't been able to fully operate my business nor have I been accommodated for the loss of business. I will like to get out of my lease and move forward somewhere else that doesn't take people and their business forgranted.
I would like to end my agreement. I have been waiting to hear from upper management. The space that i have I cannot provide my services. I've had 3 complaints from my clients about the rudeness from the receptionist. I'm losing business by staying at your facility and this is the 3rd time regus had to fix the coffee issues. I'm dissatisfied and I no longer want to be at regus. I'm receiving a loss customer wise and from having to keep paying over because of Regus mistakes!
The complaint has been investigated and resolved to the customer's satisfaction.
We are sorry to receive your feedback but understand you’ve already spoken to a member of our customer service team, and come to an agreement. We are pleased to know the situation is currently resolved. Should there be anything else we can assist you with, please do not hesitate to contact us at account.helpdesk@regus.com. Thank you
We are sorry to receive your feedback and to hear that you are unhappy. We have checked the four invoices you have received so far, and understand you asked for our unlimited coffee/tea service to be removed, which impacted your totals. This service, which we charge to all our customers (note that we inform them via email prior to move-in), has now been credited.
We apologise if you weren’t made aware of this service beforehand; it provides quality tea, coffee, milk, sugar, glassware and cutlery to all our customers, which they can enjoy for themselves and their guests.
Please note that you can review your agreement, invoices, check and amend your services at any time through your online account (www.myregus.com). However, we would be happy to assist and clarify pending concerns, if any. So please do not hesitate to contact us at account.helpdesk@regus.com.
We appreciate your business. Thank you
We have received your comment. Thank you!