Menu
CB Grocery Stores and Market Trader Joe's 9020 Covenant Ave, Pittsburgh, PA, 15237, US
Trader Joe's company logo
Trader Joe's
reviews & complaints
Trader Joe's company logo

Trader Joe's

9020 Covenant Ave, Pittsburgh, PA, 15237, US
Learn how the rating is calculated
1 complaint
File a complaint Write a review
Working hours
Mon
8:00 am - 9:00 pm
Tue
8:00 am - 9:00 pm
Wed
8:00 am - 9:00 pm
Thu
8:00 am - 9:00 pm
Fri
8:00 am - 9:00 pm
Sat
8:00 am - 9:00 pm
Sun
8:00 am - 9:00 pm
ComplaintsBoard
J
7:26 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Trader Joe's - Overzealous covid enforcement

I used to love the Trader Joe's location in North Hill's Pittsburgh. However, on April 9, I went in to shop after getting my second covid vaccine.

Between the lines to get in, unique to Trader Joe's at the moment and not in place at any other grocery chain, and the restrictions at the check-out, I felt like my girlfriend and I were being treated like livestock. I said so, and called the restrictions arbitrary and silly, to a clerk. This was after being ordered, not asked but ordered, to stand back on the red square and only come forward to pay when summoned.

At the moment one of the managers stormed out of the office to berate me about how their rules were in place to protect people. I didn't believe her; this is COVID theater, and excessive. She got belligerent. I didn't keep my voice level and quiet, and for me uncharacteristically free of profanity, so quiet in fact my girlfriend, right next to me, never heard a word. She only knew when she asked me about the event, and I answered in the parking lot.

The manager told me that they were following government guidance, and not to question corporate policy. Along with the efficacy of the policy, I questioned the competence of said Democratic government, and she demanded that I not speak about politics in front of her employees. Mind you, I'm a political science professor, who teaches COVID and healthcare policy. At this point, still quiet, I will admit that I told her to go to hell.

These were the magic word. I was allowed, grudgingly, to complete my purchase, and told to never come back again. If I did, I would be asked to leave. If I ever returned I would be asked to leave.

Never again do I want to spend another dime at Trader Joe's, at any of their locations. Compounding it, I did send a complaint the next morning to their corporate office, which has been responded to with complete and utter silence. No doubt it went into somebody's trash, and is getting all the attention that I would expect.

Desired outcome: Remedial training for employees, disciplining of manager (the fish rots from the head), written invitation to return (not that I plan to)

Read full review of Trader Joe's
Hide full review

Elevating the Voice of the Consumer

Empowering Real Complaints

At ComplaintsBoard, we understand the impact of genuine consumer grievances. Our platform is a dedicated space for authentic voices, where complaints, both positive and negative, are shared with honesty and transparency.

Dedicated to Validating Complaints

We are committed to ensuring the authenticity of every complaint. Our team uses rigorous verification methods to confirm that each complaint stems from a real customer experience, maintaining the integrity of our platform.

Encouraging Detailed Complaint Narratives

We value complaints accompanied by concrete evidence. Be it a photo, a detailed narrative, or additional documentation, such substantiation lends credibility to your complaint, aiding others in making informed decisions.

Balanced and Constructive Dialogue

ComplaintsBoard is more than a platform for airing grievances; it's a community where balanced dialogue is encouraged. We welcome complaints that not only point out issues but also recognize any positive interactions, promoting a fair and comprehensive perspective.

A Free and Impartial Platform for Complaints

Our unwavering commitment is to provide a free and unbiased platform for all complaints. Every complaint is given equal importance, ensuring your concerns are heard and respected, irrespective of their nature.