Designer Shoe Warehouse [DSW]

I bought brooks shoes in march, 2022. Put them in the closet and never wore them. I took them to a dsw store with the original receipt and tried to return them for store credit. They gave me a slip from"the retail equation.com" with a a transaction id. But refused to return the shoes due to the time frame.

I contact rar and filed a complaint. My request for refund was denied.

As a loyal dsw shopper, I think my request should be granted.

The policy, 365 days is an arbitrary one and exceptions could be made.

Dsw could resell the shoes as they are in perfect condition but instead they hide behind the retail equation.