Americas Best Value Inn

First off I'd like too say I stay at America's Best Value Inn quite often n haven't had any problems me n a buddy of mine are usually there and stay 3-4 nights every other week, we also get the same room. As we walked in our room yesterday and started too look around I noticed old soap bars on the bathtub were I left them the Las time we stayed, the sheets were the same ones that were on there Las time we stayed as well bc the same exact stains were on them, we've also noticed some bedbugs alot of them spreading everywhere which I addressed too them Las time we stayed n it still wasnt taken care of, what made me upset was as I caught a big bedbug n took it too office too show them they said there was nothing they can do, they couldn't change our room or give us a refund. We are customers who they Kno by name n are usually very kind too us, but until this bedbug problem gets solved n the other things as well we will not be going back too America's best value inn. Below is a pic of a bug I captured off the bed they we had too slp on.