Walgreens reviews and complaints 1
View all 1820 complaintsWalgreens - Pharmacy
The pharmacy at the harrison store in shawnee ok is absolutley the worst, I have ever experienced! I will not be using this pharmacy any longer. I have used this pharmacy for years and I am transferring my entire familys to cvs. The pharmacy clerk, kristen, was so rude and kept sighing as she was helping me. A prescription was 277.00 and some change so I asked about a discount card. She said well it was over 300.00 and my insurance paid some (like I should be thankful) she said that was only my responsibility to find one, so I did and she was so rude saying I cant use that one and now theres a car behind you so... I said well im not paying that and I would see what I could come up with. I went home and downloaded a savings card. I drove back up there and waited in the very long line again and this time she was so annoyed and sighing that I asked her if there was a problem. She just said hang on... Finally she came back and said... You said you didnt want it so I voided it!
I said I never once said that and she said well I did, so you are going to have to have your dr call in a new one. Never once even tried to apoligize or try to help in any other way! I am very angry and upset about this. I will no longer use walgreens. I have a family member that uses cvs and they actually try to help to decrease the cost. Not walgreens
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Obviously this lady was very rude, and there is no excuse for that. As for the discount cards, you are 100% correct that we are not supposed to make it easy or cheaper. Obvously we shouldnt be rude about it but I literally complaine every year on my annual review that Walgreens absolutely does NOT care about making medicine affordable. A few years ago we had more leeway to mention and help customers find copay cards and other ways to make their meds cheaper. Starting about 2 years ago we implemented policy to remove all discount cards and to not help customers with copay cards. They push it as it making us "liable".