Rite Aid

I have been a rite aid customer for over 10 years. My insurance company requires that I choose one pharmacy to fill prescription at, and every year I choose Rite Aid for 10 years now. Today I have several prescriptions due to be refilled and the pharmacists refused to fill my medications that I have been taking for almost 5 years now. Suddenly stopping this medication can jeprodize my health and wellness. I was not notified until now, the day my refills are due. The pharmacist accused me over the phone of slurring my speech and was extremely rude to me as well as the representative from my insurance company. I live in Ohio and legally should be notified in writing and given 30 days to find a new pharmacy. It can take up to 7 days for my insurance company to process this change and because of this pharmacist refusing to fill my medications I will have to risk my health so she doesn't have to "feel uncomfortable" this is a serious violation of my rights as a patient. She is not my doctor and should not have the right to refuse me my medication under these circumstances. I have put it for the change already, however if something happens to me as a result of this I will hold your company and this pharmacy responsible. I am also notifying the pharmacy board in Ohio of this violation. They fill the same medicine for the last two years with not problem. There has been no changes to what I am taking so I see no reason to suddenly decide that I should no longer be a rite aid patient after almost 2 decades. This is not how you treat a loyal customer. Refusing service and implying that I'm intoxicated or some kind of drug addict is insanely unprofessional.
If this is normal practice for your pharmacist then you should be out of business. Please feel free to contact me at 440.670.6717. I seriously hope you will address this problem before you loose anymore customers because of this overzealous pharmacist. I expect to hear from a repetitive soon.