BeachBody reviews and complaints 1
View all 106 complaintsBeachBody - Credit Card Charges
First of all, I love the DVD and the additional equipment that I received, but I was shocked when I checked my bank account this morning (approx. 31 days later) and found a $38.87 charge that I was not familiar with. It turned out Team Beachbody automatically signs you up for membership with Teambeachbody.com. I immediately called the 1-800# that was on the website referenced with the charge and customer service person "Judy" very willingly cancelled my membership.
I don't understand why the company would want to take advantage of having your credit card number when you've already spent $100 or more to purchase the DVD, as well the other equipment that comes with it (i.e. - resistence band, cardio belt, menu book, exercise book, etc.). This is a very fraudulent business practice. When I called a second time to find out if I was getting a refund in addition to having the membership cancelled, as well as to confirm that there would be no additional charges to my card with regards to any of their services or products, it was explained to me that because I purchased the DVD over the phone, I was told at that time that I had 30 days free online membership and that my card would be charged after that. It's important to note that when I purchased the DVD several additional offers were very quickly made to me, all of which I (thought I) declined.
I cannot, in good conscience, suggest that anyone else purchase this product.
P.S. - Another website they have is teambeachbody.com.
I agree with the folks who have had a negative experience. Some of the charges for me started months after I purchase the little cups. I admit Autumn did a great job of selling and her one DVD was fun to use, but diet/portions ended up raising my cortisol levels. Then as I was paying bills, I notice that there's this charge from PPL *Beachbody on my statement from April.. and I'm thinking what? I called my cc company and they stopped it and gave me directions to call Beachbody whose hours are 4am-10pm PST so I get to call tomorrow. Anyway, we'll see if they credit me. at least I know my cc company will put this to their fraud investigating department because it IS fraud, Beachbody I'm not holding my breath. So now I follow the ARD by Dr. Alan Christianson, which works brilliantly for me. (buy the book on amazon and that's it, other products are actually optional but alternatives are provided and no strings!)
Definitely need some type of buyer beware alert! The inclusion of an auto sign-up/purchase to Team Beachbody Club with every product purchase from Beachbody is a very deceiving practice. It preys on consumers who loose track of their "free trial period" - and more than likely counts on customers to overlook this part of their purchase for profit. Cannot and will not recommend Beachbody.
PS If you buy the products from EBAY or Craigslist you take the risk of getting counterfit products. Independent beachbody coaches are not permitted to sell products through these arenas. This leaves the door wide open for others to sell their knockoffs. Let the buyer beware.
I've been a Beachbody customer for years and have never had any issues. I buy the products online through the Teambeachbody.com site OR through a coach. That way, everything is right in front of you to read and there will be no surprises.
Pay attention people! If you would take your time and read all the fine print, make all the phone calls and not expect to make a purchase, watch television and look incredible in 90 days, you won't be let down.
P.S. The people making reference to "Pyramid Schemes" are uneducated and need to look up the concept. Those are schemes in which people pay a sum of money to become involved and then "sell" the idea to someone else, making a profit. This process continues downward until it forms a... pyramid! So, if you're not attempting to make money off of someone else purchasing this program, YOU'RE NOT INVOLVED IN A PYRAMID SCHEME!
This company has every type of contact available. "Pierre" listed his own contact information, the phone lines are open and the representatives openly give their names... when you can't find contact information, or the phone number has been changed or simply rings, that's when it's a bad deal.
The rest of you sour lemon suckers... if you're not going to invest in yourself, why invest in a program to do it for you?
(This link has a "browse" button at the bottom for attaching photos which does not work, but it will erase your entry!) If you're complaining about things that don't work for you, start there!
I also received a credit card charge for 38.00 and another one for the same day for 33.00 for what I do not know. I payed for my products in full and did not want any other "specials" they asked of me. I will be calling the company tomorrow and start my refund process if there is one. I also agree infomercials are a rip off.
My suggestion to everyone is never buy these products from the Infomercial line 9 times out 10 you will be enrolled on some 'other' 30 day free trial without your knowledge. I have bought my items from Craigslist/ Ebay or Amazon a month or two after the infomercial and I have not had any problems. Usually the programs are at a discounted price from the original informecial don't ever AGREE to the 'Bonus Gifts' as these open up a Pandora's Box in my opinion..! Blessings Everyone!
BRING IT and DIG DEEP...LOL!
Get this, I received a charge on my credit card from Beach Body for $102. Had no idea what it was for. Disputed the charge with my credit card, called beachbody to tell them I did not order anything. I was told to just refuse shipment and I will be credited. I stayed with the dispute, refused delivery and I though all was good. The charge was just reinstated because the company says the item was shipped to me. It shows right on UPS tracking that I refused the shipment, but they are still trying to take the money from me. Beachbody has a lot of websited out there to try to flood the search engines so people don't see the complaints. Post your problems to as many boards as you can. I have a pretty popular web site as well as being a power seller on ebay. I am going to make it my mission to get the word out until my account is credited back my $102. Please people, get the word out, this will not stop until the revenue stream dries up for them.
I have nothing but high marks for Beachbody's customer support. I have used their workouts and supplements for almost a year now and have been very satisfied with the quality of their products and customer service. I subscribe to Tony Horton's One on One series of workouts, on a couple of occasions my monthly DVD has gotten lost in the mail. Customer service always sends a replacement right out 2nd day air free of charge.
I too started by ordering P90X, the best home fitness program on the planet in my humble opinion. Beachbody's own CEO and founder makes himself available to everyone via twitter and facebook, this company is not in anyway trying to scam people, nor is it a pyramid scheme. Yes they try to sell you their products, how would they make any money if they didn't sell their products.
People, I'm telling you this company is 100% on the up and up, and has helped change many lives across the country for the better by helping them get healthy and fit.
Wow, I was thinking about doing the P90x, saw that online they want to do 3 payments with $25 shipping! crazy! I called to see if I could just do one payment, she said sure with $25 shipping. I told her I need to think about it because $25 is crazy for a small box. I hung up, starting researching on this company, I'm reading this forum and my phone rings! Guess who? Beachbody to see if I was ready to order! I NEVER GAVE THEM MY NUMBER! I am totally turned off, and REALLY dissapointed because I was actually excited about the product, but I won't touch this company with a ten foot pole!