The UPS Store

Good afternoon, to whom I may concern:
I am writing to complain about an employee which work at the 153-01 Jamaica Ave, Jamaica NY 11432 store, by the name Rosy, or so she said her name to be, she was working between the hours of 5:00pm to 6:00pm Thursday March 12, 2020. This is what happened, first of all, the lady at the counter said the all of us who was already in a line, in a very nasty tone of voice, to all of us (make a line over there- while pointing to the area) no one said anything, but moved and made a line. When was my turn, I asked her to explain to me how does the packaging work for Amazon returns, because this was my first return to amazon, she just mention under her breath, in the same nasty tone, still I paid her no mine, just wanted to get my package out, she said you have to pay for the tape, which I sad to her how much for tape, she keep saying I will be right there, so I waited for a while, she came back and said to me (put it on the scale), and scanned the printed paper barcode, then put it on the inside counter and she did a next package, and that time I said to her, I didn't get the tape to close my package as yet, and she said in her usual voice, it cost $2.00 for one package, in which I said to her, I will not do it again today, cause these packages was to be free returns, I will take them home and tape them, cause I have tape at home and will come back tomorrow to drop them off. She replied in her nasty voice again, said to me ( she can give me back my packages, so I mention to her, I am not paying for it, how will it be shipped then, she said again nasty ( I am not giving you it back, I already scanned it), in which I told her that if u not giving me I will have to call the police, she said to me ( go ahead and call them), I call the police and told them that she is holding my packages and will not give them to me, while I am on the phone with the police, she toke my packages and when I the back corner and tapped them up and came to the front part and put them in a big box to go. When the police came, she told them that Amazon has a policy that when the package already scanned, ups can't give it back, so the police told me to pay her the money because is Amazon policy, which I told the police that she didn't tape the packages until she saw me calling them on my phone. I did give the money and left. After I called Amazon and asked if they had such policy, they said they don't know of any said policy, and apologized to me for that experience and offered me an credit reward for my experience. This employee has no regards for any customer.