Hobby Lobby Stores reviews and complaints 1
View all 272 complaintsHobby Lobby Stores - Extremely rude associate
The incident occurred on August 1st, 2023 at 5:15 pm at the Hobby Lobby in Roswell, NM. I needed some scrapbook pages and kindly told your associate excuse me so my husband and I could get by to look at the scrapbooking pages. Without saying a word she pulled her cart to the side rudely. I apologized for the inconvenience. My husband and I looked at each other wondering what we did wrong to upset her so much. As I was searching for a specific style page she left the isle. When I misplaced a sheet of paper she came back onto the isle, (as if she had been watching me) raised her voice and told me that she had been working on them all day and to put it back in the right place because she’s tired of doing over and over again. In order to keep the peace, and to not make myself look foolish as she had in front of other customers, I remained quiet as did my husband. I was totally humiliated! I had never experienced that kind of behavior in a store! Let alone Hobby Lobby where I shop at quite frequently. I did not have time to speak to the manager as my husband needed to get to work. I love the environment of my favorite store, but I would hate that kind of behavior to ruin the great reputation of your lovely store.
Desired outcome: I hope someone can speak to her about how her service to customers represent the store and that no one should be treated and humiliated that way for a simple mistake.
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