Extra Space Storage reviews & complaints 1
View all 147 complaints
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Extra Space Storage has left an official reply on this complaint.
Extra Space Storage - storage fees and late charges.
I have tried to speak with the district manager. She told me the same as the store manager, it is a late fee. She knows that other customers have experienced the same problems with mail being lost. I told her I have been sending money order payments to Indiana on another storage and I have never experienced losing my mail, since 2000. I have had a storage in Indiana and I live in the local area of Extra Space Storage in Albuquerque. She couldn't consider that due to the fact that it was no fault of my own not to charge me a late fee.
Resolved
The complaint has been investigated and resolved to the customer's satisfaction.
Extra Space Storage Company contacts
Glenda, I understand your frustration. However, we do offer a five day grace period before charging a late fee on the 6th day past a payment due date. Also, in some cases we may be able to make a special exception and waive late fees if it is a customer's first time being late on a payment. As you know, this was not your first late payment. Therefore, we need to uphold our late fee policy in fairness to our other customers. We thank you for providing your feedback and hope that you understand.
Latest Extra Space Storage Reviews
Overcharging me, illegally charging my account, illegally signing my name, not taking my concerns seriously. Lost some valuable assets Insane rate increasing. And mystery charges Damaged items and auctioning of unit Unit 3971 locked days after paid in fullWe are here to help
- 19 years' experience in successful complaint resolution
- Each complaint is handled individually by highly qualified experts
- Honest and unbiased reviews
- Last but not least, all our services are absolutely free
We have received your comment. Thank you!