Extra Space Storage reviews & complaints 1View all 147 complaints
Extra Space Storage - storage fees and late charges.
I have tried to speak with the district manager. She told me the same as the store manager, it is a late fee. She knows that other customers have experienced the same problems with mail being lost. I told her I have been sending money order payments to Indiana on another storage and I have never experienced losing my mail, since 2000. I have had a storage in Indiana and I live in the local area of Extra Space Storage in Albuquerque. She couldn't consider that due to the fact that it was no fault of my own not to charge me a late fee.
The complaint has been investigated and resolved to the customer's satisfaction.