Church's Chicken reviews and complaints 1
View all 467 complaintsChurch's Chicken - Service
Manager wouldn't honor the coupon that was online, for my area.
I asked for gravy in a separate container, was given a mash potato container with a splash of gray on the bottom of the container.
I asked for napkins, the manager gave me 2 napkins for a 10pc family dinner.
I had to ask her for more and she copped an attitude with me.
This was the manger that gave me this horrible service. I didn't know it was such an issue to use a coupon, ask for gray in a separate container and get napkins with my order.
Desired outcome: Get managers some kind of customer service training. Let servers know that gravy is not gold and it's ok to honor what a customer wants. Napkins should be a given especially with family dinner orders.
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