Dunkin' Donuts reviews and complaints 1
View all 539 complaintsDunkin' Donuts - poor customer service
I went to the Dunkin Donut this morning & in the morning rush-hour of 8 am, I go for my regular coffee. I see 3 people working & there are few people waiting for their order. Out of the 3 working, 2 were just chatting & not doing any piece of work. The 2 people were one guy with a beard & a lady wearing a black hat & speaking in Arabic with the other guy. I don't know what was going on but me & the people with me in line were so fed up with this Arabic lady. She didn't knew how to work. There were 2 other people who were doing their work. I am not thinking of coming back to this store as i just received horrible service. I hope that the arabic lady gets fired & there's better service rendered. I wish the owner listens to me to save his/her store from getting ruined. Thanks.
The complaint has been investigated and resolved to the customer’s satisfaction.
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I have worked for Dunkin Donuts and have been a loyal customer for years. Never in my history of Dunkin Donuts have I ever wanted to scream at a DD manager. I have been dealing with this woman for the past couple of months. She's a black woman with far too much attitude for customer service and she keeps taking it out on me. She used to work over at the mall and is now at "Castle View" Dunkin Donuts.
I know it's not Burger King, but being a customer, if I want my coffee a certain way I should be able to get it. I have an issue with the sugar staying at the bottom of the cup, so by the time I get there, it's so sweet I end up throwing out about 1/4 of it. So I ask for my sugar to be melted before they put in the milk. She then asks, "Liquid sugar?" No, idiot, liquid sugar is only for iced tea. Not coffee. So I nicely repeated MELTED sugar. Her response, "Melted sugar in hot coffee?" With a snotty attitude, no less. "Whatever, " she says as she rolls her eyes at me.
Oh yes, another time with melted sugar in hot coffee! Back when she was working at the mall, I would stop over at DD's for a coffee during my shopping adventures. The first time I asked HER to melt the sugar, she looks at me with a confused look on her face, "Melted sugar?" At the time, I thought, like most DD employees, did not know how to melt sugar. I started explaining the process and was rudely interrupted, again, with far too much attitude, "I know how to melt sugar, " she snapped at me. Obviously stunned at the Bipolarness of her mood swing, I looked at her as to say, "What is your problem?" She rolled her eyes at me, made my coffee, and again, having a bipolar-menopause mood swing, sweetly said, "Have a nice day."
The coffee turned out the way I wanted it and I'm sure there's no spit in it, but as for the way she's been treating me, I'm fed up. There's no reason why I should be treated like that and especially for so long. One bad interaction, ok, fine, you're having a bad day. But if it's continuous, you need to be fired or you need to quit. She should NOT be working for Dunkin Donuts and I'm sick of seeing her. Hopefully Michael or AJ fires her. I'll love them even more for doing so.
By the way, she needs some type of medication to control that bipolar problem of hers.
Why you picking on the Arabic girl and not the guy with beard, too?
You didn't get your coffee? You didn't get served? Do you know if either person was specifically tasked to do your coffee and didn't do it, or were they just discussing morning business about what needed to be done?
sucks
donets r never a there 24 hours service is for no use