Americas Best Value Inn reviews and complaints 1
View all 359 complaintsAmericas Best Value Inn - broken toilet, garbage on floor, unclean room
My family came to Omaha, NE for a funeral. We arrived on Friday March 9th and stayed in your hotel until Sunday March 10th. We were in room 505. I have to say I have never stayed at a hotel that was so dirty and disgusting. The elevator continuously had garbage on the floor, our room was NOT clean apparently the guests before us left popcorn all over the floor. Our toilet seat was broken my brother fixed that for you and there was a huge hole on the inside of the bathroom floor, the hot tub didn't work. Now if these were my only complaints, I wouldn't be emailing you. Your elevator and our whole floor smelled very STONGLY of Marijuana! It was so bad the whole time we had our window open in our room with a towel up against the door. At one point the hallways smelled so badly we opened the window down the hallway. Other guests complained. I went down and spoke with your receptionist several times about the pot smell, I got nowhere. I don't know if this is how your run your motel, but my family and I are extremely disgusted, and I would like a explanation from you!We traveled over 10 hours and 3 states to attend a funeral and all we wanted was a good nights sleep and we couldn't even do that! We called down for some conditioner so we could shower, no conditioner. Than we asked for a couple of extra pillows. That was another NO. We had to go to the store and purchase pillows so we could rest.
We have received your comment. Thank you!