Americas Best Value Inn reviews and complaints 1
View all 359 complaintsAmericas Best Value Inn - front desk clerk /rooms
I have never been more disgusted I get here and there was this man I believe he was the owner super nice gave me my key and talked to me about my service dog I go to my room I wind down lay in bed and I'm starting to get itchy so I turn on the lights and I find two things 1 fleas 2 round small little yellowish rust stains and I so I google it and it says that's bed bugs immediately went to the office and asked for a new room I get the key to my new room and go in there and immediately I smell mold and the carpet were soaked so I just walked out and went to the desk again and get another room I get to the room get in bed turn the tv on and a mouse runs right across the room and my service dog doesn't understand what's going on and im disgusted so I got to the office again and it's a new clerk with a attitude but I remain calm explain the situation and he tries telling me He has to charge me for having the dog let him know he's a service dog and is allowed virtually anywhere and show him his documentation he gets me a new room I go in and there are empty beer cans all over the place there a huge order and the sheets have not been changed at this point I'm irate so I go to the front office for the 5th time and ask if I can just cancel because what has been going on and he's rude and tells me I can cancel but I have to pay the fees which I didn't want to do and when I said what about the fact that the living situations that have been given are not to health code standards and he told me it wasn't his problem so I just get the new room key go in and it had bugs in talking cockroaches and I just walk out and go sleep in my U-Haul I go to get some breakfast and the guy then proceeds to tell me I can't bring my dog in I said sir he's a service dog that would be against his and my rights and he responded with I don't care definitely making a report with the us department of justice, department of Health as well as corporate I would not recommend this location to my worst enemy
We have received your comment. Thank you!