Menu
Write a review
File a complaint
CB Skincare Hydroxatone 1283 East Broadmoor Street, Springfield, MO, 65804, US
Hydroxatone company logo
Hydroxatone
reviews & complaints
Hydroxatone company logo

Hydroxatone

1283 East Broadmoor Street, Springfield, MO, 65804, US
Learn how the rating is calculated
1 complaint
File a complaint Write a review
Category
ComplaintsBoard
L
7:54 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Hydroxatone - Being overcharged before trial expires

Prior to the expiration of the "Trial Period" which really wasn't a trial period, I was charged over $200 for this product. I called to cancel and was told that I would not be refunded because my "Trial Period" had expired. It was for about 7 days instead of the 30 days. Besides, I feel that this company misrepresents the free "Trial" of this product, I was told that I would only be charged for the S/H charge but in reality, I was charged, OVERCHARGED in my opinion an outrageous amount of $200. I had a hell of a time cancelling this product and the customer service reps are EXTREMELY RUDE AND TALKED TO ME LIKE I WAS WRONG TO COMPLAIN! Unbelievable!
On the positive side, my dark circles have faded and some of the wrinkles are somewhat diminished but not like they "touted" in the commercial. I am pleased about my dark circles but it took ONE WHOLE BOTTLE to achieve this. Hydroxatone for the wrinkles, I can take it or leave it. Hydrolyze and dark circles did work after one bottle with no desire to purchase anymore.

Read full complaint
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review