Popeyes reviews & complaints 2View all 1258 complaints
Popeyes - Service
On Sunday July 23rd 2023 I visited your location on telegraph road in taylor mi,48180. I come here pretty regular. This location never when I say never it's true has dining room open . The dining room light are on. Was a employee or mgr outside talking to obviously a friend or family laughing loud. Long long line. I am for ever waiting 30-60 minutes in drive-thru for order. I am a RGM for fastfood company I understand about being short staff once in a while . Covid has been over for 2yrs Gov. Whitmore said all restraunt must open the doors to the public. All other locations ask u to come inside so they can have that personal experience. Please take care of this situation
Desired outcome: Unlock your doors so people can sit down inside and eat
Popeyes - Overall cleanliness, customer service
This afternoon (July 9, 2023, approx. 2:00pm), I dodged a pothole in the middle of the entrance of the drive thru lane to sit in the Drive thru for 30 minutes to get 2 chicken sandwiches. This particular Restaurant is very dirty and unkept. The speaker to order our food was dirty with bumper stickers such as F... President Biden. I wondered if the speaker would even work with all the wires coming from the speaker box. The windows at the drive through were also very dirty. and the window where the employee handed us our food was also very dirty with many stickers posted on the box. Had I not already ordered thru mobile app and paid with Apple Pay, I would not have waited or ordered anything from this restaurant.
I am so sorry to report this. Popeyes is a good restaurant but if it doesn't present as clean, safe place to eat, I don't know how it will survive.
Karen L. Metropoulos
Desired outcome: I would like the owner, managers, and employees to take pride in their store. Some things you can't change but being clean is easy and can be done. Fix things that can be fixed.